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BPO Retail Manager

May 27, 2026

<h2>Overview</h2> The Cotiviti Retail Business Process Optimization (BPO) Team is seeking a Manager to work closely with our operations, R&D, and client teams. We are looking for an individual who is a self-starter, interested in developing their own skills and experiences as well as being a trusted go-to resource for other BPO team members. We are looking for an individual who is technically sound but also curious and interested in learning our unique and results oriented business. This individual must possess a complete understanding of retail audit recovery work, best practices for managing audit teams, great interpersonal skills and be comfortable with conducting presentations. Experience with BI tools in translating data into meaningful and inciteful visualizations is a must. <h2>Responsibilities</h2> <ul> <li>Identify opportunities for improvement in Current Cotiviti Audit processes.</li> <li>Help Cotiviti audit teams maximize resources and drive top end revenue and bottom-line margin growth.</li> <li>Utilize BI tools to enhance and support existing reporting/data warehouse environment, including use of SQL Management Studio, Power BI and Tableau, Excel, MS Access.</li> <li>Support the Retail/Cotiviti management and other stakeholders in evaluating, defining, standardizing, and reporting on key KPI's to drive financial evaluation and performance.</li> <li>Manage development lifecycle of report generation (development, test/QA, UAT, bug fix/retest cycles)</li> <li>Ensure proper documentation and training materials</li> <li>Provide expertise for the design and requirements for both executive and client facing reports, scorecards, and dashboards.</li> <li>Lead collaborative conversations with client teams to drive stickiness and growth opportunities</li> <li>Field and provide support for ad hoc data analysis requests/recommendations from Retail management others on the leadership team</li> <li>Hire, develop, coach, lead and retain top-tier talent, with a focus on building and improving a team and culture that is able to assist in employing best in class practices to support and drive high levels of internal and external customer satisfaction. </li> </ul> This job description is intended to describe the general nature and level of work being performed and is not to be construed as an exhaustive list of responsibilities, duties, and skills required. This job description does not constitute an employment agreement and is subject to change as the needs of Cotiviti and the requirements of the job change. <h2>Qualifications</h2> <ul> <li>Bachelor’s degree in Business, Accounting, Computer Science, Information Management, or related field.</li> <li>8+ years of audit and management experience in the Retail space.</li> <li>8+ years claims recovery lifecycles and expertise with financial forecasting.</li> <li>8+ years with working with retail client data and translating to audit tools and optimized workflows.</li> <li>2+ years direct work experience with Microsoft Power BI and SSRS and data modeling.</li> <li>1 year direct work experience with Microsoft Tableau.</li> <li>Ability to document technical requirements for business processes and development needs.</li> <li>Expert in SQL programming, database structures and schemas.</li> <li>Demonstrated and proven project management skills.</li> <li>Strong attention to detail and accuracy.</li> <li>Ability to work independently and remotely with minimal supervision.</li> <li>Superior analytical and problem-solving skills.</li> <li>Ability to effectively communicate and collaborate with internal and external stakeholders with a customer service focus and mindset.</li> </ul> Mental Requirements: <ul> <li>Communicating with others to exchange information.</li> <li>Assessing the accuracy, neatness, and thoroughness of the work assigned.</li> </ul> Physical Requirements and Working Conditions: <ul> <li>Remaining in a stationary position, often standing or sitting for prolonged periods.</li> <li>Repeating motions that may include the wrists, hands, and/or fingers.</li> <li>Must be able to provide a dedicated, secure work area.</li> <li>Must be able to provide high-speed internet access/connectivity and office setup and maintenance.</li> <li>No adverse environmental conditions expected.</li> </ul> Cotiviti offers team members a competitive benefits package to address a wide range of personal and family needs, including medical, dental, vision, disability, and life insurance coverage, 401(k) savings plans, paid family leave, 9 paid holidays per year, and 17-27 days of Paid Time Off (PTO) per year, depending on specific level and length of service with Cotiviti. For information about our benefits package, please refer to our Careers page. Date of posting: 5/26/2026 Applications are assessed on a rolling basis. We anticipate that the application window will close on 7/26/2026, but the application window may change depending on the volume of applications received or close immediately if a qualified candidate is selected. #LI-JB1 #LI-Remote #senior

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...