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Customer Billing Coordinator

June 27, 2026

Job Seekers can review the Job Applicant Privacy Policy by clicking <a href="http://ryder.com/job-applicant-privacy-policy" target="_blank" rel="noopener noreferrer">here</a>.Job Description:START ON A CAREER PATH WITH A COMPANY THAT HAS A FUTUREAt Ryder, our most important competitive advantage is our people. CULTURE- INTEGRITY- FAMILY. As a Customer Billing Coordinator, you’ll be part of a dynamic team, equipped to succeed and empowered to develop your transportation & logistics career. Schedule - Monday to Friday 8:00 am - 5:00 pm. Hourly Pay - $20.00-$23.00. Paid Weekly*Service Advisor / Automotive Billing Experience*SummaryThe Customer Billing Coordinator is responsible for processing invoices, ensuring that invoices are accurate and that customers are billed according to the service they received. Develop quotes by costing materials, supplies, and labor. calculating customer's payment, including deductibles and generating the invoice to be submitted to the customer for payment. Possess a high level of attention to detail, the ability to multitask and prioritize, and excel under pressure. Maintains a general understanding of the repair process as it relates to Standard Repair Times and parts pricing which will appear on quote/ invoice to the customer. If you're motivated, coachable, and looking for a fast paced, inclusive environment, you've come to the right place. Competitive pay & fast growth, full benefits package, 401k employer match, PTO, and a discount on shares! You thought that was it? Take a look at a few of these: Ryder has most recently been named <a href="http://newsroom.ryder.com/news/news-details/2023/Newsweek-Names-Ryder-One-of-Most-Trustworthy-Companies-in-America/default.aspx" target="_blank" rel="noopener noreferrer">One of Most Trustworthy Companies in America</a> by Newsweek, <a href="http://newsroom.ryder.com/news/news-details/2023/Ryder-Named-Among-Forbes-Americas-Best-Large-Employers-for-2023/default.aspx" target="_blank" rel="noopener noreferrer">America's Best Large Employers</a> by Forbes, <a href="https://investors.ryder.com/news-events/News-Releases/news-details/2023/Ryder-Named-Among-FORTUNE-Magazines-Worlds-Most-Admired-Companies-for-11th-Consecutive-Year/default.aspx" target="_blank" rel="noopener noreferrer">World's Most Admired Companies</a> by Fortune Magazine, <a href="http://newsroom.ryder.com/news/news-details/2023/Ryder-Named-a-Top-Company-for-Women-to-Work-For-in-Transportation/default.aspx" target="_blank" rel="noopener noreferrer">Top Company for Women to Work for in Transportation</a> by Women in Trucking, <a href="http://newsroom.ryder.com/news/news-details/2023/Ryder-Receives-2022-Overdrive-Award-from-General-Motors/default.aspx" target="_blank" rel="noopener noreferrer">Overdrive Award</a> by General Motors, Food <a href="https://newsroom.ryder.com/news/news-details/2023/Ryder-Named-Among-Food-Logistics-Top-3PL--Cold-Storage-Providers-to-Food--Beverage-Industry-for-11th-Consecutive-Year/default.aspx" target="_blank" rel="noopener noreferrer">Logistics' Top 3PL Award</a> by SDC EXEC, <a href="https://secure-web.cisco.com/1CUBcGw3_APU3RMGEja569TZzBm2caG4Ea_-3CLb8FfahM3LviFV5QDHJkMnPOyyuSHbvL-lXcReftLViMfS2lS9SQGCT2INLivRJtWWpTbiYZiyNUnJlXBGzROxDO0d-KYQsPXY_xYbAjGvUerGgyK8Fx36pHRi_8ao2YgM3djEJOsg4sr1CfAnzxSR5Waw4ysgdhCThm5ksEH_bbr6nKIhEz_5juKOSjhGyBd4R5Go9scP5OdodXgOwYaeGc77bzXjo8gzIaC1A-Jw9MCrMZYnS7k_JAHeMmWN2ZuN42oE6P2KJw6jw-KdP9vVjMPgl/https%3A%2F%2Furldefense.com%2Fv3%2F__https%3A%2F%2Fnewsroom.ryder.com%2Fnews%2Fnews-details%2F2022%2FRyder-Voted-Among-Top-10-3PLs-in-Readers-Choice-Excellence-Awards-by-Inbound-Logistics%2Fdefault.aspx__%3B%21%21EUP8WnNBkVk%21iQeyNxBvHiwDZykLNAd7Un83q-HM4i-B27u-G4-igFrXivJS0hCWqFBjG3CH4FelESbt8z1Y99YmiRIbEK1K41Ye%24" target="_blank" rel="noopener noreferrer">Reader's Choice Excellence Awards</a> by Inbound Logistics, & <a href="https://investors.ryder.com/news-events/News-Releases/news-details/2023/Ryder-Leaders-Recognized-as-Top-Women-to-Watch-in-Transportation-in-2023/default.aspx" target="_blank" rel="noopener noreferrer">Top Women to Watch in Transportation</a>. We have the largest EV footprint in the U.S. In addition to that, Verizon has recognized Ryder with <a href="https://secure-web.cisco.com/1hy9x1Av6uAzBj_xJlTjJvYodGahFkf2aVs1X35vlhmvv9ybBy_CeJ864WyBifXYEzLjDr0fD_9oOC70YCSeDnCUCso0cEsfRwEQXLkRBb3N2QXiONTb_s_0-xgSxrMTSWHa47Cc_INPvOP8XXh991yx0aGjk_r9WcY7Hr6zZ8fP5ve-aESa9cGT3qv1o_jjx6v9rLWjPBQ_PL7MpzDoWSvZ-N4fS1IdUJ5gRuezoc5JRcrMKCjJkKpwrFPV8_Isc6B76OttibxLxvWKq9APCojVQuvlYcISafVadL32_0l6w62UvujsnL6GuJsslE_5G/https%3A%2F%2Furldefense.com%2Fv3%2F__https%3A%2F%2Ftransreporter.com%2F2022%2F07%2F13%2Fryder-awarded-for-verizons-supplier-for-supply-chain%2F__%3B%21%21EUP8WnNBkVk%21iQeyNxBvHiwDZykLNAd7Un83q-HM4i-B27u-G4-igFrXivJS0hCWqFBjG3CH4FelESbt8z1Y99YmiRIbEA_rRhud%24" target="_blank" rel="noopener noreferrer">Supplier Environmental Excellence Award</a>.<a href="https://www.youtube.com/watch?v=lOXNuVBZ8Jk&t=29s" target="_blank" rel="noopener noreferrer">Welcome to Torque by Ryder</a><a href="https://www.torquebyryder.com/" target="_blank" rel="noopener noreferrer">Torque by Ryder Website</a> Essential Functions<ul><li>Answer phone calls, provide price quotes, provide finalized invoices and other billing information to customers.</li><li>Review estimates to verify the parts for customer quotes are correct and all pricing is in line with the quote.</li><li>Make sure all parts are billed on service repair order.</li><li>Prepare quotes and submit invoices to customers, ensuring the right information is on the invoice.</li><li>Ensure customers are billed correctly for the services provided.</li><li>Coordinate with other departments as needed to ensure the accuracy of billing information.</li><li>Coordinate and manage the end-to-end process of price quoting and invoicing.</li><li>Write and prepare effective, compliant, and high-quality price quotes and invoices.</li><li>Collaborate with other departments to ensure billing processes are efficient and effective.</li><li>Maintain customer rapport by explaining quotes and obtaining approval of estimates.</li><li>Utilize Salesforce.com as the primary tool to manage assigned Quote/Work Order/Invoice queue, responding to incoming quote and invoice requests from customers in a timely manner. Update required fields in Salesforce.com case once Quote/Work Order/Invoice is processed and ready for customer delivery.</li><li>May use additional secondary systems including Auto integrate, Holman and Element for fleet management quoting/billing.</li><li>Maintain customer rapport by explaining invoices and obtaining POs for payment.</li></ul> Additional Responsibilities<ul><li>Performs other duties as assigned.</li></ul> Skills and Abilities<ul><li>Strong verbal and written communication skills ,</li><li>Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors). ,</li><li>Possesses a high degree of initiative ,</li><li>Ability to work independently and as a member of a team ,</li><li>Possesses flexibility to work in a fast paced, dynamic environment ,</li><li>Capable of multi-tasking, highly organized, with excellent time management skills ,</li></ul> Qualifications<ul><li>H.S. Diploma/GED, Required</li><li>One (1) year to Two (2) years or more in customer service experience, Required</li></ul>#LI-CZ #INDexempt #FBJob CategoryOperations and SupportOur Culture & Commitment:At Ryder, you’re trusted to make an impact—while enjoying room to grow and having a voice that’s heard. Our culture is built on respect, collaboration, and shared pride in doing great work rooted in innovation and safety. Your Voice. Your Success. The Future We Build Together. Compensation Information:The compensation offered to a candidate may be influenced by a variety of factors, including the candidate’s relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc. The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type. Compensation ranges for the position are below:Pay Type:HourlyMinimum Pay Range:$20.00Maximum Pay Range:$23.00Benefits Information:For all Full-time positions only: Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace.All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.Important Note:Some positions require additional screening that may include employment and education verification; motor vehicle records check and a road test; and/or badging or background requirements of the customer to which you are assigned. Security Notice for Applicants:Ryder will only communicate with an applicant directly from a [@ryder.com] email address and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or Telegram), or via an online questionnaire. During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through <a href="http://www.ryder.com/careers" target="_blank" rel="noopener noreferrer">www.ryder.com/careers</a>.Should you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative, please contact Ryder at <a href="mailto:careers@ryder.com" target="_blank" rel="noopener noreferrer">careers@ryder.com</a> or 800-793-3754.Current Employees:If you are a current employee at Ryder, please click <a href="https://wd5.myworkday.com/ryder/d/task/2998$46522.htmld" target="_blank" rel="noopener noreferrer">here</a> to log in to Workday to apply using the internal application process.Job Seekers can review the Job Applicant Privacy Policy by clicking <a href="http://ryder.com/job-applicant-privacy-policy" target="_blank" rel="noopener noreferrer">here</a>.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...