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CUSTOMER EXPERIENCE ANALYST

April 27, 2026

Who is Foodbuy? We are the industry leader in procurement and supply chain solutions. We are the subsidiary to the 6th largest company in the world (Compass Group PLC), yet Foodbuy has the feel of a small entrepreneurial Company. We pride ourselves on our ability to source and provide a variety of products and services that help our customers more easily, and cost effectively, run their businesses. We work with clients in the Hospitality, Restaurant, Healthcare, Education, Entertainment, and Gaming industries, and of course we support Compass Group-- which is the world’s largest contract food and support services provider. Why Foodbuy? We care about our associates, our clients, and our community. We think big, encourage innovation and debate, and seek out game changers. Our benefits and PTO offerings are strong. Our compensation packages are competitive. And we are constantly growing, and we want our associates’ careers to grow along with us. We have an open and modern work environment, believe in flexibility, and promote a collaborative open door environment. Additionally, we follow a value system called People FIRST, which stands for Flexibility, Inclusion, Results, Sustainability and Transparency. People FIRST is the foundation for everything we do at Foodbuy. It is how we connect and interact with our clients, business partners and fellow associates.<div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><h2 style="font-size:1.0em;margin:0.0px">Job Summary</h2> </div><div>The primary duty of this position is preparing dashboards, analytics and reviewing key metrics of customers to leverage insights into actionable outcomes for financial growth, customer satisfaction and program penetration. Responsibilities: <ul> <li>Supports and prepares key business analysis to assist decision making processes. </li> <li>Prepare ad hoc financial analysis and special projects to support continued growth of business. </li> <li>Utilize support tools to identify opportunities to increase program participation. </li> <li>Facilitate cross functional activities to help ensure customer satisfaction and program growth. </li> <li>Leverages a good understanding of broader company services and offerings. </li> <li>Participate in internal activities and initiatives designed to improve the customer experience. </li> <li>Works with external customers to resolve day-to-day issues and direct them to appropriate resources. </li> <li>Uses communication skills to deliver high quality service to assigned channel customer base. </li> <li>Monitors customer inquiries, resolves non-routine issues and escalates complex issues to the appropriate team member, as needed. </li> </ul> Requirements: <ul> <li>Bachelor’s degree or equivalent work experience required. </li> <li>2+ years of experience in account management support or customer success; Distribution and/or Foodservice experience preferred. </li> <li>Effective written & verbal communication skills.</li> <li>Project Management skills / experience. </li> <li>Detail-oriented and analytical problem-solving skills. </li> <li>Knowledge of Microsoft Excel, PowerPivot, Word & PowerPoint required. </li> </ul></div></div></div>Apply to Foodbuy today! Foodbuy is a member of Compass Group USA <a href="http://www.compass-usa.com/our-story/">Click here to Learn More about the Compass Story</a> Associates at Foodbuy are offered many fantastic benefits. <ul> <li>Medical</li> <li>Dental</li> <li>Vision</li> <li>Life Insurance/ AD</li> <li>Disability Insurance</li> <li>Retirement Plan</li> <li>Paid Time Off</li> <li>Paid Parental Leave</li> <li>Holiday Time Off (varies by site/state)</li> <li>Personal Leave</li> <li>Associate Shopping Program</li> <li>Health and Wellness Programs</li> <li>Discount Marketplace</li> <li>Identity Theft Protection</li> <li>Pet Insurance</li> <li>Commuter Benefits</li> <li>Employee Assistance Program</li> <li>Flexible Spending Accounts (FSAs)</li> </ul> Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely,<a style="color:#0563c1;text-decoration:underline" href="https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_CorpAndFoodbuy.pdf"> click here</a> or copy/paste the link below for paid time off benefits information. <a href="https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_CorpAndFoodbuy.pdf">https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_CorpAndFoodbuy.pdf</a> Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. Certain positions may require Florida Level 2 background screening. Details: <a href="https://info.flclearinghouse.com/">https://info.flclearinghouse.com/</a> Applications are accepted on an ongoing basis. Foodbuy maintains a drug-free workplace. Req ID: 1524851 Foodbuy Erin Gregory [[req_classification]]

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...