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Customer Success Engineer_CDMX
<meta><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;"=""><b><strong style="font-size:11pt;white-space:pre-wrap;">Job Title: Customer Support Engineer (CSE)</strong></b></p><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;"=""><b><strong style="font-size:11pt;white-space:pre-wrap;">Location:</strong></b><span style="font-size:11pt;white-space:pre-wrap;"> Mexico City, Mexico - CDMX</span></p><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;"=""><b><strong style="font-size:11pt;white-space:pre-wrap;">Team:</strong></b><span style="font-size:11pt;white-space:pre-wrap;"> Global Customer Support – Agora</span></p><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;"=""><span style="font-size:11pt;white-space:pre-wrap;"> </span></p><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;"=""><b><strong style="font-size:11pt;white-space:pre-wrap;">About the Role</strong></b></p><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;"=""><span style="font-size:11pt;white-space:pre-wrap;">We are looking for a </span><b><strong style="font-size:11pt;white-space:pre-wrap;">Customer Support Engineer (CSE)</strong></b><span style="font-size:11pt;white-space:pre-wrap;"> who is passionate about </span><b><strong style="font-size:11pt;white-space:pre-wrap;">real-time communication and AI</strong></b><span style="font-size:11pt;white-space:pre-wrap;">, especially </span><b><strong style="font-size:11pt;white-space:pre-wrap;">Voice AI and real-time interactive technologies</strong></b><span style="font-size:11pt;white-space:pre-wrap;">.</span></p><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;"=""><span style="font-size:11pt;white-space:pre-wrap;"> </span></p><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;"=""><span style="font-size:11pt;white-space:pre-wrap;">This role goes beyond traditional technical support. In addition to helping customers troubleshoot technical issues, you will also take a step up to guide customers on integration following the best practice and design the solution based on the use case. You will also have the opportunity to engage with local developer communities, share knowledge about emerging technologies, and help grow awareness of Agora’s Conversational AI capabilities.</span></p><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;"=""><span style="font-size:11pt;white-space:pre-wrap;"> </span></p><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;"=""><span style="font-size:11pt;white-space:pre-wrap;">If you are someone who </span><b><strong style="font-size:11pt;white-space:pre-wrap;">loves troubleshooting technical issues, enjoys talking to developers, and gets excited about AI innovation</strong></b><span style="font-size:11pt;white-space:pre-wrap;">, this role is for you.</span></p><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;"=""><span style="font-size:11pt;white-space:pre-wrap;"> </span></p><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;"=""><b><strong style="font-size:11pt;white-space:pre-wrap;">What You Will Do</strong></b></p><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;"=""><b><strong style="font-size:11pt;white-space:pre-wrap;">Customer Technical Support</strong></b></p><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;"=""><span style="font-size:11pt;white-space:pre-wrap;">·</span><span style="font-size:7pt;white-space:pre-wrap;"> </span><span style="color:black;font-size:11pt;white-space:pre-wrap;">P</span><span style="font-size:11pt;white-space:pre-wrap;">rovide technical support to developers integrating Agora SDKs and services (RTC, Signaling, Cloud Recording, Conversational AI, etc.)</span></p><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;"=""><span style="font-size:11pt;white-space:pre-wrap;">·</span><span style="font-size:7pt;white-space:pre-wrap;"> </span><span style="font-size:11pt;white-space:pre-wrap;">Troubleshoot issues related to Audio/video quality, Network connectivity and performance, SDK integration and platform-specific behaviors (iOS, Android, Web, Windows, macOS)</span></p><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;"=""><span style="font-size:11pt;white-space:pre-wrap;">·</span><span style="font-size:7pt;white-space:pre-wrap;"> </span><span style="font-size:11pt;white-space:pre-wrap;">Analyze logs, develop reproduction demos to identify root causes</span></p><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;"=""><span style="font-size:11pt;white-space:pre-wrap;">·</span><span style="font-size:7pt;white-space:pre-wrap;"> </span><span style="font-size:11pt;white-space:pre-wrap;">Work with internal engineering teams to escalate and track product issues</span></p><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;"=""><span style="font-size:11pt;white-space:pre-wrap;">·</span><span style="font-size:7pt;white-space:pre-wrap;"> </span><span style="font-size:11pt;white-space:pre-wrap;">Write technical explanations, integration guidance, and best-practice recommendations</span></p><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;"=""><span style="font-size:11pt;white-space:pre-wrap;">·</span><span style="font-size:7pt;white-space:pre-wrap;"> </span><span style="font-size:11pt;white-space:pre-wrap;">Support customers via ticketing systems, Slack/IM channels, and live troubleshooting sessions</span></p><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;"=""><span style="font-size:11pt;white-space:pre-wrap;">·</span><span style="font-size:7pt;white-space:pre-wrap;"> </span><span style="font-size:11pt;white-space:pre-wrap;">Act as a technical advocate for customers by feeding back recurring issues and feature requests</span></p><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;"=""><span style="font-size:11pt;white-space:pre-wrap;"> </span></p><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;"=""><span style="font-size:11pt;white-space:pre-wrap;"> </span></p><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;"=""><b><strong style="font-size:11pt;white-space:pre-wrap;">AI & Developer Ecosystem Engagement</strong></b></p><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;"=""><span style="font-size:11pt;white-space:pre-wrap;">·</span><span style="font-size:7pt;white-space:pre-wrap;"> </span><span style="font-size:11pt;white-space:pre-wrap;">Actively participate in </span><b><strong style="font-size:11pt;white-space:pre-wrap;">local developer communities</strong></b><span style="font-size:11pt;white-space:pre-wrap;"> (meetups, tech groups, hackathons, university events, etc.)</span></p><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;"=""><span style="font-size:11pt;white-space:pre-wrap;">·</span><span style="font-size:7pt;white-space:pre-wrap;"> </span><span style="font-size:11pt;white-space:pre-wrap;">Collaborate with internal teams to </span><b><strong style="font-size:11pt;white-space:pre-wrap;">organize and support developer events, workshops, and tech talks</strong></b><span style="font-size:11pt;white-space:pre-wrap;"> focused on Agora’s RTC and Conversational AI solutions</span></p><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;"=""><span style="font-size:11pt;white-space:pre-wrap;">·</span><span style="font-size:7pt;white-space:pre-wrap;"> </span><span style="font-size:11pt;white-space:pre-wrap;">Share insights on </span><b><strong style="font-size:11pt;white-space:pre-wrap;">AI + real-time communication trends</strong></b><span style="font-size:11pt;white-space:pre-wrap;">, use cases, and best practices with developers</span></p><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;"=""><span style="font-size:11pt;white-space:pre-wrap;">·</span><span style="font-size:7pt;white-space:pre-wrap;"> </span><span style="font-size:11pt;white-space:pre-wrap;">Help bridge feedback from developers and the community back to internal product and engineering teams</span></p><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;"=""><span style="font-size:11pt;white-space:pre-wrap;"> </span></p><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;"=""><b><strong style="font-size:11pt;white-space:pre-wrap;">What We’re Looking For</strong></b><br><br></p><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;"=""><b><strong style="font-size:11pt;white-space:pre-wrap;">Technical Skills</strong></b></p><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;"=""><b><strong style="font-size:11pt;white-space:pre-wrap;">AI & LLM-Oriented Skills</strong></b></p><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;"=""><span style="font-size:11pt;white-space:pre-wrap;">·</span><span style="font-size:7pt;white-space:pre-wrap;"> </span><span style="font-size:11pt;white-space:pre-wrap;">Strong interest in </span><b><strong style="font-size:11pt;white-space:pre-wrap;">Large Language Models </strong></b><span style="font-size:11pt;white-space:pre-wrap;">and modern AI application development</span></p><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;"=""><span style="font-size:11pt;white-space:pre-wrap;">·</span><span style="font-size:7pt;white-space:pre-wrap;"> </span><span style="font-size:11pt;white-space:pre-wrap;">Familiar with LLM application patterns, such as agents, prompt engineering, RAG.</span></p><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;"=""><span style="font-size:11pt;white-space:pre-wrap;"> </span></p><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;"=""><b><strong style="font-size:11pt;white-space:pre-wrap;">Other Technical Skills:</strong></b></p><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;"=""><span style="font-size:11pt;white-space:pre-wrap;">•</span><span style="font-size:7pt;white-space:pre-wrap;"> </span><span style="font-size:11pt;white-space:pre-wrap;">Solid understanding of </span><b><strong style="font-size:11pt;white-space:pre-wrap;">networking fundamentals</strong></b><span style="font-size:11pt;white-space:pre-wrap;"> (TCP/UDP, NAT, firewall)</span></p><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;"=""><span style="font-size:11pt;white-space:pre-wrap;">•</span><span style="font-size:7pt;white-space:pre-wrap;"> </span><span style="font-size:11pt;white-space:pre-wrap;">Experience with at least one platform: </span><b><strong style="font-size:11pt;white-space:pre-wrap;">iOS, Android, Web (JavaScript/WebRTC), or backend (Node.js/Java/Python/Go)</strong></b></p><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;"=""><span style="font-size:11pt;white-space:pre-wrap;">•</span><span style="font-size:7pt;white-space:pre-wrap;"> </span><span style="font-size:11pt;white-space:pre-wrap;">Ability to read logs, debug SDK/API integrations, and reproduce technical issues</span></p><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;"=""><span style="font-size:11pt;white-space:pre-wrap;">•</span><span style="font-size:7pt;white-space:pre-wrap;"> </span><span style="font-size:11pt;white-space:pre-wrap;">Comfortable building small demos or scripts to validate technical scenarios</span></p><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;"=""><span style="font-size:11pt;white-space:pre-wrap;"> </span></p><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;"=""><b><strong style="font-size:11pt;white-space:pre-wrap;">Communication & Community Skills</strong></b></p><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;"=""><span style="font-size:11pt;white-space:pre-wrap;">•</span><span style="font-size:7pt;white-space:pre-wrap;"> </span><span style="font-size:11pt;white-space:pre-wrap;">Excellent communication skills in English — able to explain complex technical topics in a clear and engaging way.</span></p><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;"=""><span style="font-size:11pt;white-space:pre-wrap;">•</span><span style="font-size:7pt;white-space:pre-wrap;"> </span><span style="font-size:11pt;white-space:pre-wrap;">Enjoy speaking with developers, whether 1:1, in small groups, or at community events.</span></p><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;"=""><span style="font-size:11pt;white-space:pre-wrap;">•</span><span style="font-size:7pt;white-space:pre-wrap;"> </span><span style="font-size:11pt;white-space:pre-wrap;">Passionate about learning and exploring new technologies, especially in the AI space.</span></p><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;"=""><span style="font-size:11pt;white-space:pre-wrap;">•</span><span style="font-size:7pt;white-space:pre-wrap;"> </span><span style="font-size:11pt;white-space:pre-wrap;">Comfortable representing the company in external technical settings.</span></p><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;"=""><span style="font-size:11pt;white-space:pre-wrap;">•</span><span style="font-size:7pt;white-space:pre-wrap;"> </span><span style="font-size:11pt;white-space:pre-wrap;">Strong sense of ownership, curiosity, and a proactive attitude.</span></p><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;"=""><span style="font-size:11pt;white-space:pre-wrap;"> </span></p><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;"=""><b><strong style="font-size:11pt;white-space:pre-wrap;">Nice to Have</strong></b></p><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;"=""><span style="font-size:11pt;white-space:pre-wrap;">•</span><span style="font-size:7pt;white-space:pre-wrap;"> </span><span style="font-size:11pt;white-space:pre-wrap;">Experience in </span><b><strong style="font-size:11pt;white-space:pre-wrap;">Developer Support, Solutions Engineering, or Developer Advocacy</strong></b></p><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;"=""><span style="font-size:11pt;white-space:pre-wrap;">•</span><span style="font-size:7pt;white-space:pre-wrap;"> </span><span style="font-size:11pt;white-space:pre-wrap;">Public speaking experience (meetups, workshops, tech talks, webinars)</span></p><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;"=""><span style="font-size:11pt;white-space:pre-wrap;">•</span><span style="font-size:7pt;white-space:pre-wrap;"> </span><span style="font-size:11pt;white-space:pre-wrap;">Experience with AI-related technologies such as: Speech-to-text / text-to-speech, Conversational AI systems</span></p><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;"=""><span style="font-size:11pt;white-space:pre-wrap;">•</span><span style="font-size:7pt;white-space:pre-wrap;"> </span><span style="font-size:11pt;white-space:pre-wrap;">Familiarity with cloud platforms (AWS/GCP/Azure)</span></p><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;"=""><span style="font-size:11pt;white-space:pre-wrap;">•</span><span style="font-size:7pt;white-space:pre-wrap;"> </span><span style="font-size:11pt;white-space:pre-wrap;">Understanding of audio/video media concepts (codec, bitrate, jitter, latency)</span></p><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;"=""><span style="font-size:11pt;white-space:pre-wrap;"> </span></p><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;"=""><b><strong style="font-size:11pt;white-space:pre-wrap;">Working Model</strong></b></p><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;"=""><span style="font-size:11pt;white-space:pre-wrap;">•</span><span style="font-size:7pt;white-space:pre-wrap;"> </span><span style="font-size:11pt;white-space:pre-wrap;">This position is remotely working. Work from home.</span></p><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;"=""><span style="font-size:11pt;white-space:pre-wrap;">•</span><span style="font-size:7pt;white-space:pre-wrap;"> </span><span style="font-size:11pt;white-space:pre-wrap;">Work closely with a </span><b><strong style="font-size:11pt;white-space:pre-wrap;">global support and engineering team.</strong></b></p><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;"=""><span style="font-size:11pt;white-space:pre-wrap;">•</span><span style="font-size:7pt;white-space:pre-wrap;"> </span><span style="font-size:11pt;white-space:pre-wrap;">Expected to spend part of the time on </span><b><strong style="font-size:11pt;white-space:pre-wrap;">external developer engagement and events.</strong></b></p><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;"=""><span style="font-size:11pt;white-space:pre-wrap;"> </span></p><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;"=""><b><strong style="font-size:11pt;white-space:pre-wrap;">Why Join Agora</strong></b></p><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;"=""><span style="font-size:11pt;white-space:pre-wrap;">·</span><span style="font-size:7pt;white-space:pre-wrap;"> </span><span style="font-size:11pt;white-space:pre-wrap;">Be at the forefront of Real-Time Engagement + AI</span></p><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;"=""><span style="font-size:11pt;white-space:pre-wrap;">·</span><span style="font-size:7pt;white-space:pre-wrap;"> </span><span style="font-size:11pt;white-space:pre-wrap;">Help shape how developers build next-generation conversational and interactive AI experiences</span></p><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;"=""><span style="font-size:11pt;white-space:pre-wrap;">·</span><span style="font-size:7pt;white-space:pre-wrap;"> </span><span style="font-size:11pt;white-space:pre-wrap;">Combine deep technical problem-solving with real community impact</span></p><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;"=""><span style="font-size:11pt;white-space:pre-wrap;">·</span><span style="font-size:7pt;white-space:pre-wrap;"> </span><span style="font-size:11pt;white-space:pre-wrap;">Work in an international, highly technical, and fast-growing environment</span></p><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;"=""><span style="font-size:11pt;white-space:pre-wrap;"> </span></p>