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Customer Success Manager

May 1, 2026

Who are we?Komodor is an AI-powered SRE platform that helps engineering teams proactively manage reliability at scale. By combining deep system context with AI-driven insights and automation, Komodor enables DevOps, SREs, and developers to quickly understand issues, prevent incidents, and operate complex cloud-native environments with confidence.We are now looking for an experienced Customer Success Manager (CSM) who shares our passion for innovation and customer-centric excellence.Core Mission:Your primary mission is to connect deeply with our technical customers, understanding their unique DevOps challenges and delivering unparalleled value. You operate at the intersection of business outcomes and technical adoption; you don't build the solution, but you own whether the customer believes it's working.Your role involves understanding each customer's unique business and technical needs, goals, and challenges, allowing you to tailor our solution accordingly. You will ensure customers are successful through their path to production value by understanding where they are in their Kubernetes journey, diagnosing adoption gaps, and driving time-to-value with a hands-on, prescriptive approach to ensure a smooth implementation and adoption process; all while emphasizing the seamless experience provided by Komodor. Your Core Mission will encompass:<ul><li>Driving Success: Ensure that customers fully leverage Komodor's AI SRE and cost optimization capabilities, Accelerating MTTR and optimizing Kubernetes costs. </li><li>Impactful Engagement: Navigate a diverse customer portfolio, bringing a point of view to each customer interaction on where value is being left on the table.</li><li>Building Connections: Create robust relationships with stakeholders, advancing Komodor's footprint in the Kubernetes ecosystem.</li><li>Customer Retention & Expansion: Retain and grow customer engagement by identifying opportunities to extend our reach and value.</li><li>Collaborative Integration: Work in collaboration with Komodor's product, solutions, and sales teams to amplify customer demand an</li></ul> <h3>Requirements</h3> Qualifications:<ul><li>Bachelor's degree in Computer Engineering or a related field (or equivalent work experience).</li><li>Proven experience working with Engineering and DevOps professionals on customer side</li><li>Proven 3 years of experience as a Customer Success Manager, Technical Account Manager or other customer facing role that requires strong organizational and technical understanding of our persona</li><li>Fluency in AI (models/skills/pipelines) required </li><li>Working knowledge of the monitoring/observability ecosystem is required. </li><li>Working knowledge of cloud native/DevOps tools and Cloud computing - Big plus</li><li>Strong interpersonal and communication skills, with the ability to build rapport and trust with customers.</li><li>Problem-solving mindset and ability to navigate challenging situations with diplomacy and professionalism and “can-do” attitude. </li><li>Great presentation skills and bias to communicating value and impact.</li><li>Comfortable delivering training and enablement in a 1:1 or team based setting to facilitate adoption</li><li>Excellent organizational and project management skills required </li><li>Proficiency in CRM software, product usage and other CS related tools.</li><li>Demonstrated ability to collaborate and work effectively in a team environment.</li><li>You’re proactive and drive meaningful outcomes with customers. .</li></ul>What do we offer?<ul><li>Remote first culture</li><li>Great culture and perks.</li><li>Options & benefits.</li><li>Growth opportunities!</li><li>Industry Conferences</li><li>Contribution to local communities by hosting, participating and encouraging our employees to be better ambassadors.</li></ul>We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

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When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

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Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

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This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...