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Customer Success Partner job at Sally Beauty in Fort Lauderdale, FL

June 4, 2026

Title: CUSTOMER SUCCESS PARTNER Fort Lauderdale FL Location: Fort Lauderdale, FL, United States (Remote) Job Identification51002 Job Category1AD - Administrative / Clerical Job ScheduleFull time Job Description: Customer Success Partner About Sally Beauty Holdings, Inc. At SBH, our purpose is to inspire a more colorful, confident, and welcoming world. We are the leader in professional hair color, selling and distributing professional beauty supplies across 11 countries through our Sally Beauty and Beauty Systems Group businesses. Sally Beauty offers products for hair color, hair care, nails, and skin care to retail customers looking for salon-quality products at a value price. Beauty Systems Group, branded as Cosmo Prof or Armstrong McCall stores, along with its direct sales consultants, sell professionally branded products intended for use and resale by salons to retail consumers. About the role Location: Remote The Customer Success Partner (CSP) serves as the primary virtual support resource for assigned accounts. This role is responsible for delivering high-quality customer experience through proactive communication, order support, product awareness, and ongoing relationship management. The CSP helps ensure customers remain informed, connected, and supported following the transition from dedicated in-salon coverage to a virtual service model. Through consistent engagement and operational support, the role contributes to customer retention, customer satisfaction, and overall account health. Responsibilities Serve as the primary virtual point of contact for assigned accounts Build and maintain strong customer relationships through phone, email, text, and virtual engagement Process customer orders accurately and efficiently while resolving order-related issues Proactively communicate promotions, new product launches, education opportunities, and business initiatives Support customer awareness and engagement around company programs, offers, and resources Partner closely with field sales teams and leadership to ensure continuity of customer support Respond to customer inquiries related to products, pricing, inventory availability, and account needs Support customers through service recovery situations and escalate issues appropriately when needed Maintain accurate customer records and engagement activity within Salesforce Monitor account trends and identify customer risks, concerns, or support opportunities Knowledge, skills & abilities requirements 3+ years of experience in customer service, inside sales, account management, or related customer-facing roles Strong communication and relationship-building skills Ability to manage multiple customer accounts and priorities simultaneously Highly organized with strong follow-through and attention to detail Comfortable working in a fast-paced, metrics-driven environment Proficiency in Microsoft Office, Salesforce and order management systems Beauty industry experience preferred Experience supporting customers in a virtual or remote environment preferred Competencies & attributes Customer Focus Communication Relationship Management Problem Solving Adaptability Execution & Follow-Through Collaboration Organizational Agility Success Measures Maintain strong customer retention across assigned account portfolio Deliver timely, accurate, and professional customer support and order processing Achieve established service-level expectations for responsiveness and follow-up Maintain consistent proactive outreach cadence with assigned customers Increase customer awareness and participation in promotions, education, and new product launches Support overall account health through ongoing customer engagement and relationship management Identify and escalate customer concerns, risks, and service opportunities in a timely manner Maintain accurate documentation of customer interactions and account activity within company systems Partner effectively with field teams and cross-functional business partners to ensure seamless customer experience Working conditions & physical requirements Location: Remote This is a primarily virtual/remote customer support role requiring consistent outbound customer engagement through phone, email, and digital communication channels. The role may require periodic participation in team meetings, training sessions, and business reviews.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...