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Home Loan Internal Production - Home Loan Advisor Assistant I (Remote in Walnut Creek, CA only)

June 9, 2026

TITLE: HOME LOAN ADVISOR ASSISTANT I STATUS: NON-EXEMPT REPORTS TO: MANAGER - HOME LOAN EXTERNAL PRODUCTION DEPARTMENT: HOME LOANS JOB CODE: 3108 PAY RANGE: $20.70 - $26.00 HOURLY GENERAL DESCRIPTION The Home Loan Advisor Assistant I(“HLAA”) is responsible for supporting the assigned Home Loan Advisor(s) (“HLA’s) with daily activities, business development, home loan lead generation and member experience. The primary focus of this position is to manage the clerical and administrative loan processing duties of the Home Loan Advisors they serve. This role is responsible for assisting the HLA’s with pipeline management, appointments, database management and marketing efforts. Additionally, this role is responsible for the collection of personal financial documents from the member to aid the HLPs in delivering timely loan decisions while coordinating the HLA’s pipeline, meetings, database and marketing efforts. TASKS, DUTIES, FUNCTIONS <ol start="1" type="1"> <li style="font-family: arial, helvetica, sans-serif;">Assist in the origination of home loan applications. </li> <li style="font-family: arial, helvetica, sans-serif;">Perform daily pipeline management to ensure optimal member experience. </li> <li style="font-family: arial, helvetica, sans-serif;">Coordinate with Home Loan Operations to facilitate to collection of personal financial documents from the members to ensure timely file flow to coordinate with our required turn time goals. </li> <li style="font-family: arial, helvetica, sans-serif;">Maintain a thorough knowledge of state and federal laws and regulations related to credit union compliance, including; BSA, AML, TILA, GBL, RESPA, ECOA, Fair Lending and o0thers that are appropriate to the position. </li> <li style="font-family: arial, helvetica, sans-serif;">Coordinate with the HLA and Management on HLA database management. </li> <li style="font-family: arial, helvetica, sans-serif;">Assist HLA in the development of HLA specific marketing materials. </li> <li style="font-family: arial, helvetica, sans-serif;">Coordinate development of presentations for HLA for meetings, conferences and other events as required, including the preparation of reports as required.</li> <li style="font-family: arial, helvetica, sans-serif;">Attend marketing, broker, and networking events and open houses. </li> <li style="font-family: arial, helvetica, sans-serif;">Attention to detail, systematic approach, creative problem solving and exemplary communication skills are necessary to assist the team’s efforts in servicing our members. </li> <li style="font-family: arial, helvetica, sans-serif;">Act as liaison between HLA, HLP and any other party involved in the facilitation of the Home Loan Transaction.</li> <li style="font-family: arial, helvetica, sans-serif;">Performs other jobs as may be assigned that may be moderately complex in nature where judgment is required in resolving problems or obstacles. </li> </ol> PHYSICAL SKILLS, ABILITIES, AND EXERTION UTILIZED IN THE PERFORMANCE OF THESE TASKS <ol start="1" type="1"> <li style="font-family: arial, helvetica, sans-serif;">Effective oral and written communication skills required to interact with credit union staff, management and all member channels with the ability to constructively follow-up on member inquiries. </li> <li style="font-family: arial, helvetica, sans-serif;"> Must possess sufficient manual dexterity to skillfully operate an on-line computer terminal and other standard office equipment, such as financial calculators, personal computer, facsimile machine and telephone. </li> <li style="font-family: arial, helvetica, sans-serif;">Effective technology and reporting skills are required to support origination activities. </li> <li style="font-family: arial, helvetica, sans-serif;">Must have ability to learn and demonstrate Golden 1 Credit Union culture. </li> </ol> ORGANIZATIONAL CONTACTS & RELATIONSHIPS <ol start="1" type="1"> <li style="font-family: arial, helvetica, sans-serif;">INTERNAL: All levels of staff, management and vendors. </li> <li style="font-family: arial, helvetica, sans-serif;">EXTERNAL: Golden 1 Members, business partners and others are required. </li> </ol> QUALIFICATIONS <ol start="1" type="1"> <li style="font-family: arial, helvetica, sans-serif;">EDUCATION: Associate’s degree or equivalent work experience in administrative function or Home Loan Sales or Operations. </li> <li style="font-family: arial, helvetica, sans-serif;">EXPERIENCE: One or more years’ experience in Home Loan or Real Estate industry preferred. </li> <li style="font-family: arial, helvetica, sans-serif;">KNOWLEDGE/SKILLS: Maintain knowledge of FNMA guidelines, ATR guidelines, HDMA, home loan and equity products and turn time goals. Encompass LOS experience preferred but not required. </li> </ol> PHYSICAL REQUIREMENTS <ol start="1" type="1"> <li style="font-family: arial, helvetica, sans-serif;">Prolonged sitting throughout the workday with occasional mobility required including prolonged operation of a computer. </li> <li style="font-family: arial, helvetica, sans-serif;">Corrected vision within the normal range. </li> <li style="font-family: arial, helvetica, sans-serif;">A device to enhance hearing will be provided if needed. </li> <li style="font-family: arial, helvetica, sans-serif;"> Ability to lift 20 lbs. may be required. </li> <li style="font-family: arial, helvetica, sans-serif;">Occasional movements throughout the department daily to interact with staff, accomplish tasks, etc. </li> </ol> LICENSES/CERTIFICATIONS <div style="font-family: arial; font-size: 13.3333px;"> <ol> <li style="font-family: arial, helvetica, sans-serif; font-size: 13.3333px;">A valid California driver’s license required.</li> <li style="font-family: arial, helvetica, sans-serif; font-size: 13.3333px;">MLO/NMLS Registration required: An individual in this position may sometimes assist Mortgage Loan Originators with tasks requiring a license as defined by the S.A.F.E. Act and whose responsibilities include taking applications and discusses terms and negotiates rates on loans secured by real property.</li> </ol> Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. #LI-Remote </div> <div style="text-align: right;"> REV. 04/24/2025</div>

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

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Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

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