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Host/Hostess - SR Prime (Part Time)
The SR Prime Host is responsible for prompt, friendly greeting, proper seating of all guests of the restaurant and ensuring the smooth operation of the front of the restaurant.
- Provides information on all aspects of available services and facilities for guests.
- Greets guests, arranges seating, monitors room atmosphere.
- Quotes accurate waiting times and handles guest waiting lists and reservations in accordance with established procedures.
- Answers phones according to established procedures.
- Calls guests back after reviewing the phone messages daily.
- Reconfirms reservations a day before peak nights.
- Assists guests with reservation via phone and in person.
- Assists guests with special requests.
- Communicates with co-workers and supervisors to ensure quality service.
- Maintains a seating log for the restaurant including the bar and the lounge, and directs the flow of work for both wait and bus staff.
- Updates the floor chart regularly throughout the shift.
- Cleans menus as required throughout the shift.
- Cleans and organizes the host stand daily.
- Lightly dusts and maintains the work area.
- Assists wait staff as necessary with to-go orders, etc.
- Provides prompt, friendly greetings and proper seating for all guests of the restaurant.
- Demonstrates commitment to guest service excellence and ethical conduct.
- Ensures the smooth operation of the front of the restaurant.
- Complies with all departments and company rules and regulations.
- Attends periodic meetings and training sessions.
- Always present oneself in a neat and clean appearance.
- Performs other duties as assigned.
- Must be 21 years or older.
- High school Diploma or education equivalent required.
- Previous customer service experience preferred.
- Ability to interact with mobile devices and touch screen technology.
- Previous experience using Smart Phones and/or Tablets applications strongly preferred.
- Ability to communicate in other languages for work is a plus.
Is this position responsible for selling, serving, or distributing alcoholic beverages or do they have comp authority? Yes
Gaming License Required? Yes, process facilitated by the Company
Other Certifications? Food Handler