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Intake Specialist - Outbound

June 13, 2026

Why Us? With a mantra of Empowering Human Potential, Hanger, Inc. is the world's premier provider of orthotic and prosthetic (O&P) services and products, offering the most advanced O&P solutions, clinically differentiated programs and unsurpassed customer service. Hanger's Patient Care segment is the largest owner and operator of O&P patient care clinics nationwide. Through its Products & Services segment, Hanger distributes branded and private label O&P devices, products and components, and provides rehabilitative solutions to the broader market. With 160 years of clinical excellence and innovation, Hanger's vision is to lead the orthotic and prosthetic markets by providing superior patient care, outcomes, services and value. Collectively, Hanger employees touch thousands of lives each day, helping people achieve new levels of mobility and freedom. Could This Be For You? We are seeking an Intake Specialist (Outbound) - Remote. The ideal candidate provides excellent customer service and will talk directly with patients and their families, determining their needs, their medical history, physical and mental state and special requirements. Your Impact Makes outgoing calls patients and scheduling various appointment types for multiple locations Communicates professionally with patients Appropriately documents and confirm requested appointment Provides excellent customer service Determines the most appropriate location, clinician, and appointment type needed for the patient Manages incoming faxes from referral sources Triages and route general inquiry calls Contacts patient for no show/rescheduled appointments Promotes the values of Hanger Minimum Qualifications Required High school education or equivalent Minimum of 2 years related experience customer service, call center, working with medical records/insurance Be at minimum a good fit for the job, as determined by the Talent Sorter assessment preferred. Hanger will administer the Talent Sorter as part of the selection process Preferred Bilingual (Spanish) Orthotic and Prosthetic experience Experience with EMR systems (NextGen) Additional Success Factors Strong interpersonal, oral, and written communication skills, including the ability to follow written and verbal directions Resourceful and flexible team player who excels at building trusting relationships with patients, referral sources and colleagues Working knowledge of HIPAA and other medical insurance regulations and terminology for private payer, state and federal plans including coding, billing and reimbursement protocols Proficient computer skills including Windows based office technologies (ex. Word, Excel), Outlook and automated billing systems Working knowledge of ICD-9, ICD-10, HCPC/CPT and other coding Ability to use office equipment; such as, facsimile machine, calculator, and postage machine General knowledge of state, federal and regional collection and reimbursement laws Excellent organizational skills and able to manage multiple tasks in a fast paced environment Must have an enthusiastic and positive attitude Ability to work independently, exercise creativity, and be attentive to detail Act with integrity in all ways and at all times, remaining honest, transparent, and respectful in all relationships. Keep the patient at the center of everything that you do, building lifelong trust. Foster open collaboration and constructive dialogue with everyone around you. Continuously innovate new solutions, influencing and responding to change. Focus on superior outcomes, and calibrate work processes for outstanding results. #LI-Remote Pay range of $17.75 to $23.00 per hour + annual bonus up to 5% of base pay depending on bonus criteria. This pay range is posted to comply with wage transparency laws. Hanger salary ranges vary based on skill, ability, knowledge, geographic location and other variables. Our Investment in You Competitive Compensation Packages 8 Paid National Holidays & 4 additional Floating Holidays PTO that includes Vacation and Sick time Medical, Dental, and Vision Benefits 401k Savings and Retirement Plan Paid Parental Bonding Leave for New Parents Generous Employee Referral Bonus Program Mentorship Programs- Mentor and Mentee Volunteering for Local and National events such as Hanger’s BAKA Bootcamp and EmpowerFest Hanger, Inc. is committed to providing equal employment opportunity in all aspects of the employer-employee relationship. All conditions and privileges of employment are administered to all employees without discrimination or harassment because of race, religious creed, color, age, sex, sexual orientation, gender identity, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions, special disabled veteran status, or any other classification protected by federal, state, and local laws and ordinances. The company will comply with all applicable state or local fair employment laws that forbid discrimination or harassment on the basis of other protected characteristics. Retaliation against any employee for filing or supporting a complaint of discrimination or harassment is prohibited. Apply To This Job

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...