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Key Account Manager_ka

April 27, 2026

Positive to europejski leader z sektora B2B SaaS, który pomaga zespołom marketingowym osiągać lepsze wyniki. Na co dzień łączymy kilka innowacyjnych produktów wokół wspólnej ambicji: stać się europejskim liderem w dziedzinie MarTech. A nasze biura i zespoły znajdziesz we Francji, w Polsce, Niemczech, Włoszech i Hiszpanii.Jednym z produktów w grupie Positive, jest <a target="_blank" href="http://User.com">User.com</a> czyli nowoczesna platforma marketing automation i user engagement, która pomaga firmom online tworzyć spersonalizowane doświadczenia klientów w oparciu o dane. W jednym miejscu łączymy CRM, zarządzanie danymi oraz komunikację omnichannel - e-mail, SMS, powiadomienia push, czat na stronie, chatboty i wiele więcej. Zaufały nam takie marki, jak <a target="_blank" href="http://m.in">m.in</a>. Carrefour, BNP Paribas i LG, a także ponad 340 klientów na całym świecie.<span style="font-size:11pt;font-family:Arial, sans-serif;color:rgb(0, 0, 0);background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap;"> <span style="font-size:11pt;font-family:Arial, sans-serif;color:rgb(0, 0, 0);background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap;"> Aktualnie do zespołu <a target="_blank" href="http://User.com">User.com</a> poszukujemy Key Account Managera_ki, czyli osoby, która będzie odpowiadać za współpracę z naszymi kluczowymi klientami i dbać o ich pozytywny experience, nierzadko bezpośrednio współpracując z kadrami zarządzającymi (C-line).<span style="font-size:11pt;font-family:Arial, sans-serif;color:rgb(0, 0, 0);background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap;"> 😎 Kto się idealnie sprawdzi w tej roli? Osoba, która:<ul><li>ma min. 3 lata doświadczenia w zarządzaniu klientami B2B w środowisku SaaS,</li><li>posiada udokumentowane sukcesy w obszarze retencji i rozwoju sprzedaży,</li><li>ma doświadczenie we współpracy z kluczowymi klientami i reprezentantami firmy po stronie klienta (np. C-level, H-level, kadra managerska),</li><li>potrafi prowadzić rozmowy biznesowe, skupiając się w nich na potrzebach klienta,</li><li>ma doświadczenie w rozwijaniu account planów oraz prognozowaniu przychodów,</li><li>swobodnie komunikuje się zarówno w j. angielskim (min. B2), jak i polskim (min. C2),</li><li>mile widziane: doświadczenie w mar-tech / marketing automation, w środowisku międzynarodowym oraz sprzedaży rozwiązań wieloproduktowych.</li></ul>💻 Do Twoich zadań będzie należało:<ul><li>kompleksowa opieka nad przypisanym portfelem klientów,</li><li>prowadzenie działań upselling’owych oraz cross-selling’owych,</li><li>uczestnictwo w spotkaniach biznesowych z kluczowymi klientami (często on-site na terenie Warszawy),</li><li>identyfikowanie ryzyk w churnie i przygotowywanie planów ich minimalizacji,</li><li>rozwój account planów zgodnych z celami biznesowymi klientów,</li><li>ścisłe współpracowanie z zespołem Customer Success,</li><li>prognozowanie przychodów i dbanie o aktualność danych w CRM.</li></ul>🥳 Co oferujemy w zamian?:<ul><li>widełki wynagrodzenia między 10 000 - 14 000 PLN / miesięcznie</li><li>nowoczesne biuro w samym centrum Warszawy,</li><li>możliwość pracy w 100% zdalnej,</li><li>pracę z międzynarodowym portfolio klientów, </li><li>dostęp do narzędzi, książek i kursów online, których potrzebujesz, aby być lepszym w tym, co robisz,</li><li>bezpłatny dostęp do platformy edukacyjnej online,</li><li>dofinansowanie do karty sportowej i prywatnej opieki medycznej,</li><li>indywidualną podejście do rozwoju Twojej kariery w <a target="_blank" href="http://user.com">user.com</a>, </li><li>narzędzia, materiały, bazę wiedzy i buddiego, aby Twoje wdrożenie przebiegło sprawnie i przyjemnie.</li></ul>

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...