Lead - Desktop Engineer

<h2><b><u><span>Company Overview</span></u></b></h2><p></p><p><span>Join us on our mission to elevate customer experiences for people around the world.  As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose and people is being recognized by our employees and the industry. Our 4.6/5 rating on Glassdoor and our shiny, growing wall of Best Place to Work awards is a testament to our investment in our culture. Through the power of diversity, we celebrate all cultures for their uniqueness and strengths. With 13 centers around the world and a robust work at home program, we believe great things happen when we work with people who think differently from us. Find a job you’ll love today!</span></p><p></p><p><span>Strong understanding of hardware, software and TCP/IP </span><span>networking principles Is required along with basic </span><span>knowledge of telephony and web-design principles.</span></p><p><span>•</span><span>Outstanding communication skills to team and clients. </span><span>Ability to motivate the team to adhere IT best practice, </span><span>meet IT metrics/goals and deliver outstanding customer </span><span>services and satisfaction to clients and person a consistent </span><span>basis.</span></p><p><span>•</span><span>Strong knowledge in Microsoft Office, Patch Management, </span><span>Anti-Malware, BPO Application (CMS, RTA Softphone, VPN </span><span>Citrix and such) imaging, remote assistance, anti-virus and </span><span>inventory management tools.</span></p><p><span>•</span><span>Excellent knowledge of computers (PC, Laptop and Mac) </span><span>and peripherals, with Networking and Telephony devices </span><span>knowledge.</span></p><p><span>•</span><span>Advanced working knowledge of configuring and trouble-</span><span>shooting Windows Operating System and technologies that </span><span>is integrated along with Application</span></p><p><span>•</span><span>Strong customer service orientation, good written and oral </span><span>communication skills, keen attention to details with </span><span>strategic and holistic mindset, self -motivated and directed.</span></p><p><span>•</span><span>Working knowledge of managing tickets, follow up actions </span><span>and close issues. Familiarity with ITIL Process or show </span><span>high understanding of the ITSM Process.</span></p><p><span>•</span><span>Ability to provide feedback/coaching to the team and be a </span><span>Point of Contact/Resource for escalation and inquiry.</span></p><p><span>•</span><span>Understanding of Project Management Process with </span><span>experiences with IT security and audit with identity and </span><span>remediation.</span></p><p><span>•</span><span>Ability to work in a fast-paced and changing environment, </span><span>manage user expectations and potential risks.</span></p><p><span>•</span><span>Execute other assigned tasks as delegated by appropriate </span><span>management.</span></p><p style="text-align:left">If you’ve got the skills to succeed and the motivation to make it happen, we look forward to hearing from you.</p>

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...