About the position

This full-time position is for a Medical Assistant Lead in an OB/GYN clinic located in Hazel Crest, IL. The clinic hours are Monday: 8:30-4:30, Tuesday: 1:00-7:00, Wednesday: 8:30-4:30, and Friday: 8:30-3:00. The Lead MA will work Monday - Friday at clinics in the Southern Chicago area. The practice includes seven providers, four OB/GYN physicians, one gynecologist, two Advanced Practice Nurses, and a dedicated social worker, providing comprehensive obstetric and gynecologic care. In-office procedures include colposcopy, endometrial biopsy, LEEP, and hysteroscopy. Previous OB experience is required, and OB experience is preferred.

Responsibilities

• Responsible for direct and indirect patient care, which varies based on department specialty.
• Provides clinical coverage as needed by patient volume or workflow.
• Assists in direct patient care activities, including office procedures and triage.
• Assists with indirect patient activities, including incoming calls, scheduling appointments, and ordering tests.
• Serves as an advocate and liaison between patients, staff, physicians, and external customers.
• Maintains productivity levels as outlined in departmental standards and goals.
• Responsible for daily team operations, staffing schedules, and achieving work standards and goals.
• Ensures high flexibility of staff to minimize downtime and allow for job rotation while maintaining effective work-life balance.
• Coordinates staffing schedule and addresses staffing issues, providing coverage when warranted.
• Carries out process audits to confirm maintenance of standard work.
• Carries out 6S audits.
• Actively seeks to drive waste out of the process.
• Ensures visual management is maintained and shares feedback with team members regularly.
• Engages and encourages associates while executing process improvement initiatives.
• Under the direction of the department head, manages direct reports’ orientation, training, and performance.
• Upholds clinic policies and serves as a role model.
• Ensures direct reports meet daily, monthly, and annual accountabilities.
• Knowledgeable of direct reports’ accountabilities as outlined in their job description and as they relate to position work standards.
• Motivates staff, provides praise and constructive feedback.
• Provides direction to associates regarding accountability for their actions through verbal counseling.
• Conducts or participates in annual associate performance reviews.
• Verifies licensure/certification of direct reports to ensure clinical compliance.
• Monitors and ensures compliance with annual competencies, HIPAA, Safety Training, Business Conduct, and OSHA.
• Responsible for the department orientation and training of new associates under their direction.
• Conducts ongoing assessment of orientation and training effectiveness, adjusting as appropriate.
• Evaluates the need for and develops team/individual training sessions.
• Under the direction of the department supervisor/manager, conducts hiring, correction, and termination activities of direct reports and maintains strict confidentiality standards.
• Understands and acts in support of department work standards, procedures, initiatives, and continuous process improvement.
• Consistently recognizes problem situations that require action and proceeds accordingly.
• Conducts team meetings/huddles as scheduled or necessary.
• Ensures regular communication of clinic, site, and department information to the team.
• Supports supervisor/manager in a variety of department/administrative functions as directed.
• Creates and maintains essential data and files for department reports.
• Provide consistent feedback on overall operations of department(s) to their direct supervisor/manager.
• Coordinate preventive maintenance and on-demand service for all equipment.
• Delegate problems through proper channels and follows through to seek completion.
• Attend and assist with department meetings.
• Monitor and maintain an appropriate supply inventory and coordinate ordering of supplies.
• Promote cost reduction targets within the team.
• Perform additional tasks as assigned.
• Consistently manages time and demonstrates resource management skills effectively to complete daily activities.
• Maintains licensure/certification(s).
• Completes clinic competencies as required.
• Maintains general knowledge of clinic and department policies, procedures, and standards.
• Participates in developmental/skills training.

Requirements

• Graduate of an accredited healthcare program relating to hiring department, or one year experience in related medical department.
• One year DMC associate, preferred.
• CMA Graduate from an accredited school with a clinical externship for CMA training.
• High school diploma or equivalent.
• Demonstrated effective communication and interpersonal skills.
• Good PC skills; basic keyboarding & typing skills.
• Strong clinical competencies and skills; (Injections, vitals, etc.).
• Demonstrated customer service skills.
• Previous experience supporting, training, and mentoring others.
• Proven ability to use good judgment in stressful situations.
• Ability to learn medical terminology; if applicable.
• Demonstrated ability to prioritize tasks.
• Knowledge of medical terminology.
• Technical expertise that matches the skills required for the department/area.
• Previous experience with EMR and/or scheduling systems a plus.
• Appropriate credentials, including license in State of Illinois, certification, registration, or specialized training as required by AAAHC and/or clinic to perform clinical duties; (ie; RN, ARRT, CMA, MA or specialty specific training).
• Current CPR certification required upon hire or within 60 days of hire.
• Ability to complete all required training.
• Ability to pass pre-employment physical (and physical lift test, if required by department policy).
• Able to rotate shifts and locations to ensure adequate coverage as needed.
• Ability to lift to 35 pounds without assistance.
• Must have reliable transportation.

Nice-to-haves

• Previous OB experience.
• One year DMC associate.
• CMA Graduate from an accredited school with a clinical externship for CMA training.
• Previous experience with EMR and/or scheduling systems.

Benefits

• Paid Time Off programs
• medical, dental, vision, life, and Short- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program