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Member Engagement Specialist (100% Remote for Pacific or Mountain time zones)

April 28, 2026

<div><div><em><strong>Position Summary:</strong></em></div><div><br>The Member Engagement Specialist will focus on engaging with potential members, building trust, and encouraging them to enroll in our Kidney Health Management program. </div><div> </div><div><strong style="background-repeat: no-repeat;outline: none;font-weight: 600;color: rgb(51,51,51);font-family: 'Open Sans' , Helvetica;font-size: 14.0px;font-style: normal;letter-spacing: normal;text-indent: 0.0px;text-transform: none;word-spacing: 0.0px;"><span style="background-repeat: no-repeat;outline: none;font-weight: 600;font-family: Aptos , sans-serif;">Location:</span></strong><span style="color: rgb(51,51,51);font-family: 'Open Sans' , Helvetica;font-size: 14.0px;font-style: normal;font-weight: 400;letter-spacing: normal;text-indent: 0.0px;text-transform: none;word-spacing: 0.0px;"> This position is 100% remote for candidates that are located in the Mountain or Pacific time zones. </span><span style="background-repeat: no-repeat;outline: none;color: rgb(51,51,51);font-style: normal;font-weight: 400;letter-spacing: normal;text-indent: 0.0px;text-transform: none;word-spacing: 0.0px;"> </span></div><div><p><em><strong>Responsibilities: </strong></em></p><ul><li>Proactively contact potential members through various communications channels to explain program benefits and encourage enrollment. Build rapport and trust with members through active listening, empathy, and tailored communication</li><li>Consistently achieve engagement targets as determined by departmental metrics by educating members, addressing their concerns, and demonstrating the value of program participation</li><li>Present a positive, professional, and engaging approach to all prospective members and internal stakeholders, regardless of whether they enroll in the program and drive Healthmap culture through all communications channels</li><li>Follow federal, state and local regulations such as but not limited to HIPAA, security and privacy guidelines when handling protected health information and documenting information in member records to ensure compliance </li><li>Collaborate with internal teams to share feedback and continuously improve outreach strategies, documenting and diffusing concerns to leadership where applicable</li><li>Performs other duties as assigned</li></ul></div><div><p><em><strong>Requirements:</strong></em></p><ul><li>High school diploma or equivalent is required, College coursework or degree preferred</li><li>2 years of experience in sales, customer service, or a related field required. Background in healthcare, wellness, or population health management is preferred</li><li>Experience using Customer Relationship Management (CRM) tools and working with contact center software is preferred</li><li>Ability to work in an in-person, hybrid, or HIPAA-compliant remote setting depending on business needs</li><li>Flexibility to work evenings, weekends, or adjusted schedules to maximize member outreach opportunities is preferred</li><li>Bilingual English/Spanish fluency preferred</li></ul></div><div><p><em><strong>Skills:</strong></em></p><ul><li>Exceptional verbal and written communication skills with the ability to tailor messaging to diverse audiences</li><li>Strong persuasive and negotiation abilities with a focus on understanding individual member needs</li><li>Confidence in overcoming objections and barriers to enrollment while treating all members with respect, compassion, and empathy</li><li>Excellent organizational skills and attention to detail to manage multiple tasks and member records</li><li>Ability to thrive in a performance-driven environment</li><li>A growth mindset with a willingness to learn and adapt to new strategies and tools</li></ul></div><div> </div><div><em><strong>Travel:</strong></em></div><div><ul><li>Limited Travel, Scheduled per needs of the business </li></ul></div><div> </div></div><div><span style="font-size: 11.0pt;">#LI-Remote</span></div>

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...