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Operations Advisor - Delivery Support & Insights - Evernorth - Remote

June 6, 2026

Candidates who reside within 50 miles of the following locations may be asked to work in person: Bloomfield, CT, Chattanooga, TN, Denver, CO, St Louis, MO, and Scottsdale, AZ. As a Resource Planning Advisor, you will turn operational data into staffing strategies that improve performance, productivity, and service. You’ll forecast capacity, guide resource decisions, and partner with leaders to support growth with confidence.<h1></h1>Responsibilities<ul><li>Build and manage capacity models that forecast staffing needs across multiple operational teams and work types.</li></ul><ul><li>Analyze trends in volume, productivity, attrition, inventory, and related metrics to produce accurate monthly staffing forecasts and identify excess or shortfall risk.</li></ul><ul><li>Recommend strategies that improve workforce utilization, including hiring plans, skill conversion, up-training, and model enhancements.</li></ul><ul><li>Lead monthly reviews with business partners to share results, explain forecast changes, and align on actions that support operational and financial goals.</li></ul><ul><li>Contribute to planning discussions by offering insights, raising risks, and influencing decisions with clear, data-based recommendations.</li></ul><ul><li>Support change by building strong partnerships, challenging assumptions when needed, and helping leaders make informed planning decisions.</li></ul><h1></h1>Qualifications - Required <ul><li>High School Diploma or G.E.D.</li><li>5+ years of experience in advanced data analysis, workforce management, operational planning, or a related business function.</li></ul><ul><li>Advanced Microsoft Excel skills, including pivot tables, lookups, and the ability to work with complex datasets.</li></ul><ul><li>Strong verbal and written communication skills, with the ability to explain complex data clearly and influence decisions across a matrix organization.</li></ul><ul><li>Demonstrated ability to build effective partnerships with stakeholders and turn analysis into actionable business recommendations.</li></ul><ul><li>Strong problem-solving skills and the ability to manage multiple priorities independently while meeting deadlines.</li></ul><h2></h2>Qualifications - Preferred<ul><li>Background in claims, back-office operations, or another high-volume operational environment.</li></ul><ul><li>Track record of process improvement and delivering measurable business results.</li></ul><ul><li>Bachelor’s degree in business, analytics, finance, or a related field.</li></ul> If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.For this position, we anticipate offering an annual salary of 82,400 - 137,300 USD / yearly, depending on relevant factors, including experience and geographic location.This role is also anticipated to be eligible to participate in an annual bonus plan.At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, <a href="https://jobs.thecignagroup.com/us/en/benefits" target="_blank" rel="noopener noreferrer">click here</a>. About The Cigna Group Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.If you need a reasonable accommodation to complete the online application process, please email <a href="mailto:seeyourself@thecignagroup.com" target="_blank" rel="noopener noreferrer">seeyourself@thecignagroup.com</a> for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes.The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...