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Patient Services Specialist- Atrium Health Huntersville Outpatient PRN

April 24, 2026

Department 05602 GCMG Carolinas Rehab: Huntersville - Outpatient Rehabilitation Status Part time Benefits Eligible No Hours Per Week 0 Schedule Details/Additional Information Monday thru Friday 7:15am-6:00pm. Servicing the Greater Charlotte Market. Opening and closing locations in Charlotte, Huntersville, Matthews, Concord and Monroe areas. Pay Range $19.80 - $29.70 Essential Functions <ul><li>Exemplify caring and compassionate customer service to create an excellent patient experience</li><li>Provide exemplary interpersonal skills and ability to interact with patients and families in a wide variety of sensitive situations</li><li>Demonstrates critical thinking skills and decisive judgment in an often-hectic environment and possess the ability to work cohesively on a team and independently with minimal supervision</li><li>Manages patient registration, insurance verification, scheduling, collection and cash receipting, arrival and/or departure desk activities according to standards and guidelines ensuring accuracy and an outstanding patient experience</li><li>Encourages patient utilization of front-end technology during the registration process</li><li>Enters and maintains confidential and accurate patient information including patient insurance, billing, and payment information throughout patient encounter Assists billing functions accurately and/or directs to appropriate billing office</li><li>Demonstrates proficiency of emergency codes and appropriate responses as well as applicable federal and state healthcare regulations</li><li>Monitors inventory and stock medications, narcotics, and emergency medications/equipment </li></ul>Physical Requirements Must be able to sit for long periods of time and work in a fast-paced office environment. Should be able to bend and lift up to 10 lbs. Education, Experience And Certifications High School Diploma or GED require. Computer experience required. Customer relations experience required. Experience with Medical Records Software preferred, Front desk practice experience preferred. Our CommitmenttoYou Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including: Compensation <ul><li>Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training</li><li>Premium pay such as shift, on call, and more based on a teammate's job</li><li>Incentive pay for select positions</li><li>Opportunity for annual increases based on performance </li></ul>Benefits And More <ul><li>Paid Time Off programs</li><li>Health and welfare benefits such as medical, dental, vision, life, andShort- and Long-Term Disability</li><li>Flexible Spending Accounts for eligible health care and dependent care expenses</li><li>Family benefits such as adoption assistance and paid parental leave</li><li>Defined contribution retirement plans with employer match and other financial wellness programs</li><li>Educational Assistance Program </li></ul>About Advocate Health Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits. Our team members are part of an environment that fosters health, hope and healing-for all, driven by the principles of Our Advocate Health Way to create a welcoming and professional environment. The Patient Service Specialist will consistently provide exemplary customer service while proactively executing all front office administrative duties. It is the responsibility of every Advocate Health team member to deliver a world-class patient experience every person, every encounter, every time.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...