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Performance Manager - Work

June 9, 2026

<div class="container-3Gm1a">We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. For 90 years we have shaped brighter futures through education, arts, culture, language, and creativity.Working with people in over 200 countries and territories, we are on the ground in more than 100 countries.We connect. We inspire.Job Title: Performance Manager – Workplace and Online PropositionAbout Workplace and OnlineWorkplace and Online is one of three Propositions that form part of the British Council’s English and Exams business. The team originates solutions that help individuals and organizations achieve their English language learning and assessment goals through digital and workplace-focused offers. We work across product, marketing, sales, operations and customer service to grow commercial performance, improve customer experience and maximize impact. Role purposeThe Performance Manager plays a key role in enabling data-driven decision-making across the Proposition’s product and commercial portfolio. Reporting to the Commercial Director, Workplace and Online, the role works closely with the whole Proposition team, the Data and Evidence team, marketing, sales, operations and customer service to deliver actionable insights that improve financial and product performance, support commercial growth, and strengthen decision making.This role is ideal for someone who enjoys combining analysis, commercial thinking and stakeholder engagement to influence strategy and business outcomes in a fast-paced, collaborative environment.Role AccountabilitiesLeadership & Management<ul style="margin-bottom: 0.0cm; margin-top: 0.0px;"><li style="line-height: 115%; margin: 0cm 0cm 0cm 24px;">Provides data-driven insights to support Proposition leadership team in decision-making</li><li style="line-height: 115%; margin: 0cm 0cm 8pt 24px;">Defines and tracks KPIs; supports capability building and performance culture</li></ul>Strategy & Planning<ul style="margin-bottom: 0.0cm; margin-top: 0.0px;"><li style="line-height: 115%; margin: 0cm 0cm 0cm 24px;">Aligns proposition planning with financial and business goals (with FP&A) </li><li style="margin: 0cm 0cm 0cm 24px; line-height: 115%;">Supports the development and communication of long-term portfolio and performance plans</li><li style="line-height: 115%; margin: 0cm 0cm 0cm 24px;">Develops and implements pricing strategies with key stakeholders (Marketing, B2O sales and Heads of Propositions)</li><li style="line-height: 115%; margin: 0cm 0cm 8pt 24px;">Challenges stakeholders to drive performance, revenue, and margins </li></ul>Commercial & Financial Management<ul style="margin-bottom: 0.0cm; margin-top: 0.0px;"><li style="line-height: 115%; margin: 0cm 0cm 0cm 24px;">Supports colleagues to track ROI, cost efficiency, and transformation outcomes </li><li style="line-height: 115%; margin: 0cm 0cm 8pt 24px;">Ensures robust investment cases and benefit realisation </li></ul>Consultancy, Analysis & Problem Solving<ul style="margin-bottom: 0.0cm; margin-top: 0.0px;"><li style="line-height: 115%; margin: 0cm 0cm 0cm 24px;">Produces actionable insights to support strategy and planning </li><li style="line-height: 115%; margin: 0cm 0cm 0cm 24px;">Analyses data to inform product design, performance, and market focus </li><li style="line-height: 115%; margin: 0cm 0cm 8pt 24px;">Supports pricing and cost strategy for key tenders and sales opportunities to create a competitive winning proposition</li></ul>Data & Insights<ul style="margin-bottom: 0.0cm; margin-top: 0.0px;"><li style="line-height: 115%; margin: 0cm 0cm 0cm 24px;">Manages multi-source data and ensures quality</li><li style="line-height: 115%; margin: 0cm 0cm 0cm 24px;">Builds dashboards and delivers insights for senior stakeholders</li><li style="line-height: 115%; margin: 0cm 0cm 0cm 24px;">Translates business needs into recommendations</li><li style="line-height: 115%; margin: 0cm 0cm 8pt 24px;">Supports growth through data-driven analysis</li></ul>Qualification and experienceQualification<ul style="margin-bottom: 0.0cm; margin-top: 0.0px;"><li style="line-height: 115%; margin: 0cm 0cm 0cm 0px;">Essentials</li></ul><ul style="margin-bottom: 0.0cm; margin-top: 0.0px;"><li style="line-height: 115%; margin: 0cm 0cm 0cm 24px;">Degree, preferably in a relevant field such as data science, computer science, information systems, business, or a related discipline, e.g. a STEM subject or a finance-related subject.</li><li style="line-height: 115%; margin: 0cm 0cm 0cm 24px;">Equivalent professional experience will be considered where a degree is not held.</li></ul><ul style="margin-bottom: 0.0cm; margin-top: 0.0px;"><li style="line-height: 115%; margin: 0cm 0cm 8pt 0px;">Desirable: Data or analytics-related certifications, such as in data management, data governance, or cloud platforms (e.g., AWS, Azure, GCP) </li></ul>Experience<ul><li style="line-height: 115%; margin: 0cm 0cm 0cm 0px;">Essentials<ul><li style="line-height: 115%; margin: 0cm 0cm 0cm 0px;">2+ years’ experience in BI and/or data analysis</li><li style="line-height: 115%; margin: 0cm 0cm 0cm 0px;">Strong quantitative skills; proficient in SQL, Excel, Power BI, Tableau, and analytics tools</li><li style="line-height: 115%; margin: 0cm 0cm 0cm 0px;">Experience tracking and analysing digital service performance metrics</li><li style="line-height: 115%; margin: 0cm 0cm 0cm 0px;">Ability to translate data into actionable insights and recommendations</li><li style="line-height: 115%; margin: 0cm 0cm 0cm 0px;">Strong data visualisation skills (dashboards and reporting)</li><li style="line-height: 115%; margin: 0cm 0cm 0cm 0px;">Understanding of data privacy and security principles</li><li style="line-height: 115%; margin: 0cm 0cm 0cm 0px;">Experience working with cross-functional teams (e.g. product, marketing, engineering)</li><li style="line-height: 115%; margin: 0cm 0cm 0cm 0px;">Excellent written and verbal communication skills for diverse audiences</li><li style="line-height: 115%; margin: 0cm 0cm 0cm 0px;">Ability to work independently and manage priorities in a fast-paced environment</li><li style="line-height: 115%; margin: 0cm 0cm 0cm 0px;">Commitment to continuous learning and professional development</li><li style="line-height: 115%; margin: 0cm 0cm 0cm 0px;">Experience analysing Google Analytics 4 (GA4) data</li></ul></li></ul><ul><li style="line-height: 115%;">Desirables<ul><li style="line-height: 115%; margin: 0cm 0cm 0cm 0px;">Qualification(s) in data analysis or equivalent.</li><li style="line-height: 115%; margin: 0cm 0cm 0cm 0px;">Familiarity with visualization tools such as Looker, Tableau and/or Power BI.</li><li style="line-height: 115%; margin: 0cm 0cm 0cm 0px;">Experience working in a global or multicultural context.</li><li style="line-height: 115%; margin: 0cm 0cm 0cm 0px;">Understanding of Agile ways of working and product development cycles.</li><li style="line-height: 115%; margin: 0cm 0cm 0cm 0px;">Experience of a digital education or assessment business.</li></ul></li></ul>Language RequirementsThe British Council systems and global processes operate in English. Written and verbal proficiency in English is requiredImportant information<ul><li style="line-height: 115%;">British Council Pay band: 8/E</li><li style="line-height: 115%;">Department: English and Exams   </li><li style="line-height: 115%;">Contract type: Indefinite Contract  </li><li style="line-height: 115%;">Location: UK - This role is open to candidates based in all UK locations. </li><li style="line-height: 115%;">Proof of Identity requirements & right to work in country: You must have the legal right to work in the stated location. Visa sponsorship and relocation assistance are not provided.  </li><li style="line-height: 115%;">Closing date: 19 June 2026 (23.59 ICT / 17.59 BST)</li></ul>A connected and trusted UK in a more connected and trusted world.Equality, Diversity and Inclusion StatementWe are committed to equality, diversity and inclusion and welcome applications from all sections of the community as we believe that a diverse workforce gives added depth to our work. The British Council is a Disability Confident Employer. The Disability Confident scheme helps challenge attitudes, increase understanding of disability and ensure staff are drawn from the widest possible pool of talent. We guarantee an interview for disabled applicants who meet the minimum role requirements. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.Safeguarding StatementThe British Council is committed to safeguarding children, young people and adults who we work with. We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989. Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children.If you experience any difficulties with submitting your application, please email askhr@britishcouncil.org</div>

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...