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Regional Sales Manager, Western Canada, Merchant Solutions

April 30, 2026

<div>Work Location:Calgary, Alberta, CanadaHours:37.5Line of Business:Personal & Commercial BankingPay Details:$96,900 - $136,800 CADTD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.Job Description:Department Overview: TD Merchant Solutions (TDMS) is a fast-paced business within Business Banking, operating at the intersection of payments, technology, and commerce. We are at the forefront of key industry trends including e‑commerce, integrated POS solutions, payments innovation, and strategic partnerships that are reshaping how businesses operate and grow.TDMS provides reliable, flexible, and easy‑to‑use payment solutions—including e‑commerce and Point of Sale (POS)—to small business, commercial, and midmarket clients across Canada. These end‑to‑end capabilities are a powerful competitive advantage that allows us to deliver seamless, trusted, and scalable solutions to our merchants.A cornerstone of our growth strategy is our Clover partnership, which brings together TD’s trusted brand and banking strength with one of the most innovative POS platforms in the market. Clover enables merchants to access modern, app‑based technology that supports payments, business management, insights, and growth—all in one ecosystem. This partnership creates a compelling value proposition for merchants and a significant opportunity for sales professionals to engage clients with a differentiated, market‑leading solution.As a trusted business partner, TD Merchant Solutions supports businesses of all sizes—from local entrepreneurs to some of Canada’s largest retailers—helping them simplify operations, improve customer experiences, and scale with confidence. Our comprehensive suite of payment acceptance, banking and business solutions helps us win in this highly competitive market.Position Overview:The Regional Sales Manager (RSM) is an important Merchant-centric sales leadership role within TD Merchant Solutions.In this role, you’ll help bring this momentum to market—supporting our next-generation solutions being advanced through our exciting partnership with Fiserv.TD Merchant Solutions is focused on Our Merchant Quest – To double the number of fully franchised Merchant & Business Banking clients at TD – our key business strategy in support of our growth mandate, and we’re energized by the innovation ahead as we refresh and modernize our offering with Fiserv.As part of this strategy, the Regional Sales Manager is a key resource in the management and execution of our acquisition tactics in their local markets. As a trusted sales & service payments leader this individual will be responsibility for leading a team of Business Development Specialists (BDS) who are responsible for acquisition activities in their assigned territory, to achieve sales targets and build an effective pipeline of future opportunities in the SMB segment.The Regional Sales Manager will:<ul><li>Achieve team sales targets by providing exceptional sales advice coaching to maximize acquisition opportunities within the assigned territory</li><li>Positively represent our Brand in their local market and communities by actively promoting the value proposition of TD Merchant Solutions</li><li>Lead the team by identifying opportunities for growing new merchant relationships through lead generation, prospecting, proposals (incl RFPs), contract negotiation through to sales closing</li><li>Assist the team with developing external networks to increase lead generation opportunities</li><li>Work with select Business Banking partners to develop collaborative go-to-market acquisition strategies, championing the refreshed solutions enabled through our Fiserv partnership, and expand internal networks to fully franchise new merchants with the Bank</li><li>Employ effective business development (i.e. targeted cold calling, COIs, etc.) & relationship management techniques to assist in achieving established sales targets for the territory</li><li>Developing and executing on business plans aligned with Merchant Solutions business goals</li><li>Act as a SME for our Regional Sales Team in business initiatives, special projects as required from time-to-time</li><li>Supporting Merchant LEI improvement strategies and activities in support of our Merchant-centric model</li><li>Lead with integrity, including support, mentor and effectively guide the team by promoting a positive colleague experience</li></ul>Job Requirements: <ul><li>Ability to assist in development and execution of tactical sales plans including establishing targets and account objectives</li><li>Demonstrated people management skills with the ability to motivate, coach, train and provide guidance to staff resolving issues and concerns that may be difficult and complex</li><li>Experience working in a remote environment and comfortable being autonomous</li><li>Self-motivated and strong work ethic</li></ul><ul><li>Proven track record and thorough knowledge of various sales, marketing, and business development strategies including experience with CRM tools, specifically Salesforce</li><li>Constantly build knowledge of the local market and payments industry and disseminate this to the team in support of their acquisition activities</li><li>Deliver the Bank by recommending and promoting team members to introduce TDBG Partners to fully franchise our Merchants</li><li>Effective organizational skills with the ability to prioritize and meet timelines</li><li>Ability to impact and influence individuals at all levels of an organization</li><li>Possess excellent verbal and written communication skills coupled with the ability to deliver effective presentations to Merchants, senior management, and business partners</li><li>Demonstrate Leadership as per Guiding Principles and Leadership Profile</li><li>Embrace and promote positive work environment that supports diversity, Pulse, and PDP’s</li><li>Willing to travel as required and to work variable hours driven by needs of the business</li></ul>Key Attributes:<ul><li>Proven People Manager with ability to effectively coach and lead a remote team of Business Development Specialists</li><li>Skillful communication (written and verbal), negotiation, and partnership skills to balance stakeholder input while remaining objective and resilient to reach the right outcomes</li><li>Excellent analytical and business acumen with the capacity to work in a fast-paced environment, manage multiple deadlines and priorities, and identify/assess risks and issues</li></ul>Additional Information:<ul><li>Post-Secondary Education (University Degree, College Diploma or equivalent) in Marketing, Business Administration or equivalent experience in Sales or Business Development</li><li>Previous experience working in Merchant Solutions, Business Banking and/or the Payments industry would be very beneficial</li><li>Minimum 5 years' experience in sales and 2+ years in management capacity would be an asset</li><li>In-depth knowledge and industry related experience in an acquiring business to deliver on comprehensive solutions to small and medium sized Merchants is an asset</li><li>Demonstrated computer proficiency; intermediate knowledge of Salesforce, and Microsoft Office Suite (Outlook, Word, Excel and PowerPoint)</li></ul>Must live in western Canada, ideally Calgary, Edmonton or Vancouver.</div>

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...