[Remote] Account Manager (Pre-Professional)

Note The job is a remote job and is open to candidates in USA. eBay is a global ecommerce leader that empowers millions of buyers and sellers worldwide. They are seeking an Account Manager (Pre-Professional) to manage a portfolio of high-potential sellers, driving their growth and transition into higher-value tiers through proactive outreach and data insights. Responsibilities Drive proactive engagement to discover and manage a targeted portfolio of high-potential Pre-Professional sellers Establish relationships with Pre-Professional sellers via GAP and guide them through their transition into the Professional tier Complete outreach and onboarding campaigns that drive adoption of programs like TCGplayer Pro, Direct and all new products Track seller readiness, progress, and graduation outcomes through accurate CRM logging and data insights Partner with Seller Marketing and RevOps to optimize campaign performance and seller communication flows Give feedback to refine the Pro-Feeder playbook and ensure streamlined seller transitions Support a projected 30 % annual cohort expansion by moving qualified sellers into Professional and Enterprise tiers Champion seller experience and trust by delivering proactive communication and consistent follow-up Model the balance of human compassion and data-powered efficiency Maintain data integrity to ensure that every interaction contributes to our collective seller intelligence and marketplace growth Skills 2-4 years of experience in customer success, account management, or portfolio growth roles Demonstrated success driving retention, adoption, and revenue growth in a SaaS or marketplace Experience with HubSpot, G Suite, Tableau, and Outlook Bachelor's degree or equivalent experience in Business, Marketing or a related field Experience in ecommerce or hobby/gaming industries Domain expertise within the TCGplayer platform Benefits Target bonus Restricted stock units (as applicable) A full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as PTO and parental leave) Details of participation in these benefit plans will be provided if an employee receives an offer of employment Company Overview eBay is a global online marketplace enabling users to buy, sell, and auction new or used items across various categories. It was founded in 1995, and is headquartered in San Jose, California, USA, with a workforce of 10001+ employees. Its website is https//www.ebay.com/.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...