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[Remote] Director of Mid-Market Accounts

June 30, 2026

Note The job is a remote job and is open to candidates in USA. Platform Science is an open IoT platform dedicated to transforming the transportation industry. They are seeking a Director of Mid-Market Accounts to lead and mentor a team of Account Managers, oversee account strategy, and drive growth and retention for mid-market accounts. Responsibilities Develop and execute the overarching account strategy for Platform Science in the mid-market segment, aligning with company revenue goals and market opportunities Identify and prioritize key strategic initiatives to drive retention, expansion, and new business within the mid-market account portfolio Stay abreast of industry trends, competitive landscape, and client needs to proactively identify opportunities for Platform Science to enhance its offerings and market position Lead, manage, and mentor a team of 5-7 Account Managers, fostering a high-performance culture focused on client success, strategic thinking, and continuous improvement Provide strategic guidance and support to AMs on complex account planning, executive relationship management, commercial negotiations, and risk mitigation Conduct regular performance reviews and provide constructive feedback, supporting the professional growth and career advancement of the AM team Facilitate knowledge sharing and best practices across the global accounts team to elevate overall performance and consistency Cultivate and maintain executive-level relationships with key stakeholders within Platform Science's accounts, acting as a senior point of contact and trusted advisor Serve as an escalation point for critical client issues, ensuring swift resolution and maintaining high levels of customer satisfaction Represent Platform Science at executive business reviews and strategic client discussions Oversee the aggregate revenue performance of the mid-market account portfolio, ensuring the achievement of retention and growth targets Support AMs in complex contract renewals and negotiations, ensuring favorable terms for Platform Science and a smooth quote submission and approval process while preserving long-term client partnerships Identify and drive cross-sell and up-sell opportunities within the account base, working in conjunction with product and sales leadership Act as a primary voice of the customer for the account segment, translating client needs and market insights into actionable feedback for product, engineering, and senior leadership teams Collaborate closely with cross-functional teams including Product, Engineering, Sales, Marketing, Service Delivery and Finance to ensure seamless client experiences and coordinated account strategies Champion the needs of the mid-market accounts team internally, ensuring they have the necessary resources and support to succeed Ensure accurate and reliable revenue forecasting for the entire global accounts portfolio, providing regular, insightful reports to senior leadership Implement robust account health monitoring and risk mitigation strategies to proactively address potential churn and maximize retention Develop and enforce consistent reporting mechanisms for AMs to track performance, client health, and market insights Skills Bachelor's degree in Business Administration, Marketing, Technology, or a related field A minimum of 8+ years of progressive leadership roles deeply engaged with customer accounts, with at least 3+ years in senior leadership roles leading teams engaged with customer accounts, preferably within the technology or SaaS sector Demonstrable track record of leading teams that successfully retain and grow client portfolios, preferably within the technology or SaaS sector Extensive experience in developing and executing account plans for clients, particularly within the transportation, logistics, or related industries Proven ability to build and maintain strong, influential relationships with C-suite executives and key decision-makers in global organizations Direct leadership experience within the transportation, logistics, telematics, or supply chain technology sector Formalized sales methodology training (e.g., Miller Heiman, Challenger Sale, MEDDIC, TAS) Expert proficiency with CRM systems, particularly Salesforce, for pipeline management, forecasting, and reporting Benefits Medical, dental, and vision insurance Short-term and long-term disability insurances AD&D and life insurance 401k plan Paid vacation, sick leave and holidays Six weeks of paid parental leave A strong base salary, aggressive performance-based incentives tied to the overall performance of the mid-market account portfolio Bonus Equity Benefits Company Overview Platform Science provides telematics and fleet management solutions to enhance operations and driver experiences. It was founded in 2015, and is headquartered in San Diego, California, USA, with a workforce of 1001-5000 employees. Its website is https//www.platformscience.com/.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...