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Senior Manager, Client Success

June 23, 2026

Are you ready to trade your job for a journey? Become a FlyMate!

Passion, excitement & global collaboration are all core to what it means to be a FlyMate. At Flywire, we’re on a mission to deliver the world’s most important and complex payments. We use our Flywire Advantage - the combination of our next-gen payments platform, proprietary payment network and vertical specific software, to help our clients get paid, and help their customers pay with ease - no matter where they are in the world.

What more do we need to truly be unstoppable? Perhaps, that is you!

Who we are:

Flywire is a global payments enablement and software company, founded a decade ago to solve high-stakes, high-value payments in education, using modern technology.

Today, we’ve digitized payments for more than 3,300+ global clients across education, healthcare, travel & B2B, covering more than 240 countries and territories and supporting over 140 currencies. And, we’re just getting started!

With over 1000+ global FlyMates, representing more than 40 nationalities, and in 14 offices world-wide, we’re looking for FlyMates to join the next stage of our journey as we continue to grow.

Job Description

Senior Manager, Client Success, EMEA The Senior Manager, Client Success will lead and develop a small, high performing team of Relationship Managers across EMEA, while also owning and growing a portfolio of strategic gold to enterprise level Travel clients in the region.

This is a blended people leadership and commercial client success role, ideal for someone who enjoys combining strategic client ownership with team leadership in a fast paced, high growth environment.

This role will focus on retaining and expanding existing client relationships, identifying new opportunities within the current book of business and helping clients maximise the value of their partnership.

What You’ll Do

Lead, coach and support a team of Client Success / Relationship Managers across EMEA, helping them perform at a high level while maintaining strong ownership of their own client portfolios
Build and maintain strong relationships with strategic and enterprise level Travel clients
Own and grow a portfolio of approximately 10 to 20 strategic client accounts following onboarding
Develop account strategies focused on retention, upsell and long term commercial growth
Identify opportunities to expand relationships within existing client groups and increase overall account value
Partner closely with clients to understand their goals, challenges and growth opportunities
Act as a trusted advisor on payments strategy, offering insight, education and guidance to clients
Use client feedback, commercial insight and data to help shape internal thinking and inform product / business decisions
Provide clients with analytics, reporting and strategic recommendations to support performance and deepen partnerships
Partner with internal teams to support onboarding best practice and improve the broader client experience
Lead and manage time sensitive, cross functional initiatives with a strong execution mindset

Qualifications

What We’re Looking For

5+ years of experience in Client Success, Account Management, Relationship Management or a similar commercial client facing role
Strong payments / fintech experience is highly preferred
Experience managing or supporting enterprise / strategic accounts
Proven track record of retaining, growing and expanding existing client relationships
Demonstrated ability to identify commercial opportunities and drive upsell / account growth
Prior people leadership experience, ideally managing a small team
Strong commercial mindset with the ability to back up success through clear, measurable results
Comfortable working with data, using insights and client feedback to guide decisions and coach performance
Excellent interpersonal, planning and analytical skills
Strong presentation and communication skills, with the ability to engage credibly with senior stakeholders
Experience with Salesforce, GSuite, Asana, Jira, Slack, Looker and Smartsheet is a plus

What Makes This Role Stand Out

A rare opportunity to combine team leadership with direct ownership of strategic enterprise accounts
Join a high performing EMEA team with a strong track record of commercial success
High level of autonomy and ownership in how you run your business and support your team
Opportunity to work closely across teams and contribute to a broader strategic client agenda
Meaningful client facing exposure and trave

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...