Smart Home Consultant

Company Overview:


ADT has been in the business of helping save lives since 1874. As the #1 smart home security provider in the U.S., we help protect and connect families, businesses and larger commercial customer every day. Our continuous innovation, advanced technology and strategic partnerships deliver products and services that help protect life and valuables, whether at home, your business or on the go. And as times change, so do we. Above all, our mission is clear: we help save lives for a living. Looking for a career where you can make a real impact? Join our team today and put purpose behind your paycheck. #WeAreADT

Check out more about life at ADT here.

​​​What you should know about our team:

Our Field Operations team is the hands-on force that brings our smart security solutions to life. From installation and service to troubleshooting and customer education, these team members are the face of our company in homes and businesses across the country.

What you will do:

As a Smart Home Consultant, you’ll guide residential customers in designing a home setup that helps protect what they value most. You’ll combine hands-on installation with consultative sales, helping customers understand how security, IoT devices, and smart home products work together. You’ll activate systems, educate customers on our app and features, and ensure every solution fits their unique needs.You will:

· Deliver in-home consultations and assessments

· Recommend smart home and security solutions based on customer goals

· Install and activate security hardware, cameras, IoT devices, and smart home products

· Integrate new products with the customer’s existing setup

· Troubleshoot and resolve technical questions

· Complete customer onboarding and product education

· Build long-term customer confidence through proactive support

· Identify upsell opportunities that strengthen home protection

What you need to be successful:

  • High school diploma or equivalent.
  • Valid driver’s license and clean driving record required; additional licensing may be needed based on location.
  • Strong customer-focused communication skills.
  • Technical aptitude with smart device ecosystems and connected technologies.
  • Ability to understand how multiple products interact within a home network.
  • Advise customers on the best system design and setup to support their safety goals.
  • Continuous learner who adapts to new tools and technologies.
  • Ability to climb, lift 10+ lbs., and work indoors/outdoors in varied conditions

How ADT invests in you:

Hourly Pay: $17

Earning Potential: With uncapped commissions, job-completion pay, quality bonuses, and referral incentives, Smart Home Consultants earn an average of $105,000 annually.

Training Pay: For your first three weeks, you’ll earn $320 per week as you complete hands-on training and learn the systems, tools, and technology that set you up for long-term success.

Benefits:

  • Medical, dental, and vision insurance
  • 401(k) with company match
  • Tuition reimbursement
  • Company vehicle
  • Short- and long-term disability, life insurance, and well-being programs
  • Paid time off
  • Culture of professional development and career growth opportunities
  • Flexible work schedule to accommodate you and your customers’ needs
  • Click here to view our full benefit offerings

Why you’ll love working here:

  • We boldly shape the future, embracing change, taking smart risks, and continuously improving to create the best experiences.
  • We lead by taking ownership, empowering you to make decisions, solve problems proactively, and support each other with empathy.
  • We elevate to serve a greater purpose, going above and beyond to earn trust, celebrate wins, and value every perspective.
  • We unite and win together, fostering teamwork, breaking down silos, and achieving shared goals through inclusivity and collaboration.
Los Angeles Applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.​

Philadelphia Applicants: Background checks will be conducted during the employment process. Any information will be reviewed through an individualized assessment in accordance with the Philadelphia Fair Criminal Record Screening Standards Ordinance.


ADT is an Equal Employment Opportunity (EEO) Employer. We celebrate diversity and are committed to building an inclusive team that represents a variety of backgrounds, perspectives, and skills. ADT strives to ensure every employee and applicant feels valued. Visit us at jobs.adt.com/diversity to learn more.​
Back to blog

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...