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Sr. Specialist II, Gainsight Administrator

June 11, 2026

Job Description The Sr. Specialist II, Systems Administrator is responsible for the strategic and operational management of system platforms, ensuring it effectively supports functional, and cross-functional stakeholders. Platform Administration & Optimization Serve as the primary administrator for system platforms, overseeing configuration, rule creation, CTAs, Playbooks, Success Plans, Surveys, Journey Orchestrator programs, and dashboards. Manage and optimize data integrations between system platforms, product usage data sources, and other operational platforms. Ensure overall platform scalability, data quality, and system performance, proactively identifying opportunities for enhancement. Maintain and enforce governance standards, documentation, and change-management processes. Team Leadership Lead a team of three system administrators/analysts, setting priorities, distributing workload, and ensuring quality and timely delivery of all projects. Provide coaching, mentorship, performance feedback, and ongoing skill development for team members. Oversee sprint planning, backlog grooming, and project execution to align with organizational timelines and objectives. Promote a culture of operational excellence, accountability, and continuous improvement. Stakeholder Collaboration Partner closely with functional teams, and Executive Leadership to understand business requirements and translate them into scalable system solutions. Act as a subject matter expert for platform capabilities, best practices, and strategic opportunities. Communicate roadmap updates, system changes, and key performance insights to stakeholders. Reporting, Analytics & Insights Develop and maintain dashboards, reports, and health scores to provide actionable insights into customer engagement, risk, lifecycle progression, and retention. Ensure KPIs and customer data models are consistently defined and aligned across teams. Provide analysis and insights that support forecasting, account reviews, and operational planning. Process Improvement & Program Management Drive improvements to the customer journey by implementing platform programs that enhance onboarding, adoption, engagement, and retention. Identify operational gaps and create scalable processes that streamline activities across your assigned functional organization. Monitor outcomes of system automations and programs, iterating to improve performance. Perform other duties that support the overall objective of the position. Education Required Bachelor's Degree. Or, any combination of education and experience which would provide the required qualifications for the position. Experience Required 6-8 years of experience in platform administration. Demonstrated experience leading or mentoring a small technical or operational team. Knowledge, Skills & Abilities Knowledge of Strong understanding of processes, lifecycle management, and modeling. Proficiency with system platforms, data integrations, and ETL workflows. Skill in Excellent analytical, organizational, and project-management skills. Effective communication and leadership skills. Ability to Translate business requirements into technical solutions and communicate effectively with both technical and non-technical stakeholders. The company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the company reserves the right to change this job description and/or assign tasks for the employee to perform, as the company may deem appropriate. NextGen Healthcare is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Apply To This Job

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...