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Starlink Enterprise Account Lead, Latin America
Description:
- Serve as the primary point of contact for a portfolio of enterprise customers from contract signature through long-term account management.
- Own onboarding, ongoing customer support, and retention and growth of enterprise relationships and revenue.
- Deliver responsive customer service to LATAM customers, including timely acknowledgement and resolution of issues.
- Build customer relationships to identify requirements and manage expectations.
- Collect, communicate, and champion customer feedback internally to influence programmatic and technical improvements.
- Retain and grow LATAM accounts across hardware and service revenue.
- Own assigned accounts to achieve forecasted revenue on or ahead of schedule while tracking readiness, requirements, schedules, and risks.
- Identify and lead process and system enhancements to improve cross-functional handoffs, customer experience, and business scalability.
Requirements:
- Bachelor's degree in engineering or business, or a high school diploma/equivalency certificate plus 2+ years of professional experience.
- 2+ years of consulting or project management experience.
- 1+ year of experience in a customer-facing role.
- Fluent in English and Spanish.
- Significant knowledge or experience in one of these industries: reseller, maritime, aviation, mobile backhaul, or satellite communications.
- Experience managing multiple projects and delivering under tight time and resource constraints.
- Strong problem-solving skills and the ability to investigate beyond the obvious answer.
- Significant technical knowledge of Starlink or telecommunications in at least one area such as satellites, ground network, or user terminals.
- Ability to turn customer feedback into actionable improvements.
- Excellent written and verbal communication skills, including the ability to craft and present professional presentations.
- Excellent empathy, active listening, and resiliency skills.
- Ability to read contract documents and discern requirements and deliverables.
- Must be available to work extended hours and/or weekends as needed.
- Willingness to travel as needed to customer sites and meetings.
- Must meet ITAR requirements as a U.S. citizen or national, lawful permanent resident, refugee, asylee, or otherwise be eligible to obtain required U.S. Department of State authorizations.
Benefits:
- Base salary range of $80,000-$100,000 for Level 1 or $95,000-$125,000 for Level 2.
- Eligibility for long-term incentives, including company stock or long-term cash awards.
- Potential discretionary bonuses.
- Ability to purchase additional stock through an Employee Stock Purchase Plan.
- Comprehensive medical, vision, and dental coverage.
- 401(k) retirement plan.
- Short- and long-term disability insurance and life insurance.
- Paid parental leave, 3 weeks of paid vacation, 10 or more paid holidays, and paid sick leave.
