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Vehicle Protection Specialist

April 28, 2026

APCO Holdings partners with dealerships across North America to deliver innovative vehicle protection products and services that enhance the ownership experience for customers and drive growth for our partners. Through our family of brands, we bring together industry expertise, technology, and data-driven insights to help dealers strengthen their finance and insurance performance and build lasting relationships with their customers. Our teams work collaboratively across operations, technology, risk, finance, marketing, and sales to deliver solutions that create measurable value and support the continued growth of APCO and the partners we serve. We are looking for a Vehicle Protection Specialist to join our Post Purchase Sales team. In this role, you will connect with customers who already own a vehicle and help them understand the benefits of extended protection coverage. By building rapport and identifying customer needs, you will guide customers toward the protection plan that best fits their vehicle and driving habits while contributing to the continued growth of APCO’s protection programs. What You'll Do<ul> <li>Connect with customers from company-provided warm leads to discuss vehicle protection coverage options</li> <li>Quickly build rapport and understand customer needs to recommend the most appropriate coverage plan</li> <li>Clearly explain product features, benefits, and pricing to help customers make informed decisions</li> <li>Use internal systems to manage leads, track follow-ups, and maintain customer records</li> <li>Maintain strong product knowledge and stay current on available coverage options</li> <li>Meet or exceed individual performance metrics including sales conversions, calls, and lead development</li> <li>Participate in team meetings, coaching sessions, and ongoing sales development </li> </ul> What Makes You Successful<div> You’ll be successful in this role if you’re a confident communicator who can quickly build trust and guide customers through purchasing decisions. You enjoy working toward goals, stay motivated by performance, and bring a positive, resilient mindset to every interaction. You’re also highly organized and self-driven, able to manage your time, follow up on leads, and stay productive in a remote environment. You’re coachable, open to feedback, and continuously looking for ways to improve your performance. </div> Basic Qualifications<ul> <li>High school diploma or equivalent</li> <li>Previous sales or customer service experience (inside sales or phone-based experience preferred)</li> <li>Ability to work a flexible schedule within posted business hours</li> <li>Comfort working in a remote environment with multiple systems and screens</li> <li>Strong verbal communication skills </li> </ul> Preferred Qualifications<ul> <li>2+ years of sales experience, ideally in inside sales or telesales</li> <li>Experience working with CRM or lead management systems</li> <li>Proven ability to meet or exceed sales targets </li> </ul> This Role Might Be a Great Fit If You...<div> <ul> <li>Enjoy connecting with people and helping them make confident purchasing decisions</li> <li>Are motivated by achieving sales goals and earning performance-based rewards</li> <li>Thrive in a fast-paced environment where every conversation is an opportunity</li> <li>Like the flexibility and independence of working remotely while staying connected to a team </li> </ul> </div> What We Offer<div> <ul> <li>Competitive compensation with performance incentives</li> <li>Comprehensive medical, dental, and vision benefits</li> <li>401(k) with company match</li> <li>Paid time off and company holidays</li> <li>A fully remote work environment with company-provided leads</li> <li>Coaching, training, and career development opportunities </li> </ul> </div> Schedule Expectations<div> This role operates within the following hours: <ul> <li data-start="4051" data-end="4165">Monday – Thursday: 8:00 AM – 8:00 PM CST</li> <li data-start="4051" data-end="4165">Friday: 8:00 AM – 5:00 PM CST</li> <li data-start="4051" data-end="4165">Saturday: 9:00 AM – 3:00 PM CST</li> </ul> Your weekday schedule is set and would vary based on a varying 9 hour shift (1 hour for lunch). Each Warranty Specialist will work one late shift per week and one Saturday a month. You must have a flexible schedule and be available to work during the stated hours as needed. Schedules may be subject to change based on staffing or business needs. </div> At APCO, the way we work matters just as much as the results we deliver. Our values guide how we work, how we partner, and how we deliver results. We C.A.R.E. Committed – We build strong, high-trust relationships with our partners and each other. Accountable – We take ownership of outcomes and hold ourselves to the highest standards of performance and integrity. Results-Driven – We focus on delivering measurable outcomes that create value for our partners and our business. Excellent – We strive for excellence in everything we do while balancing short-term performance with long-term success. If you're excited about joining a team that values collaboration, accountability, and continuous improvement, we'd love to hear from you. By submitting your application, you acknowledge that you have read and understand our <a href="https://apcoholdings.com/privacy-policy/">Privacy Policy</a>. APCO Holdings may collect personal information (such as name, contact details, and employment history) to evaluate your candidacy. We may share this data with our subsidiaries, affiliates, and service providers. We retain applicant data only as long as necessary for the hiring process or as required by law.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...