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Trial Operations Data Analyst
Data Analyst, Sponsor Dedicated<p style="text-align:inherit"></p><p style="text-align:left"><span>ICON plc is a world-leading healthcare intelligence and clinical research organization. We’re proud to foster an inclusive environment driving innovation and excellence, and we welcome you to join us on our mission to shape the future of clinical development</span></p><p style="text-align:inherit"></p><p style="text-align:inherit"></p><p style="text-align:inherit"></p><p>OBJECTIVES/PURPOSE</p><ul><li>Support Trial Operations data governance by performing <b>manual stewardship review</b> for the Trial Ops <b>MDM domain</b>, ensuring master data is accurate, complete, and fit-for-use across downstream consumption.</li><li>Partner with Trial Ops Governance, Data Owners/Stewards, and operational stakeholders to <b>apply approved data standards and business rules</b> consistently during create/change requests.</li><li>Improve and sustain <b>data quality and integrity</b> for Trial Ops master data through timely review, issue identification, and escalation, contributing to audit-ready governance and efficient trial execution.</li></ul><p></p><p>ACCOUNTABILITIES</p><ul><li><b>Perform manual review and validation</b> of Trial Ops MDM records (new/updates) against defined standards (naming conventions, required attributes, allowed values, <span style="overflow-wrap: break-word; display: inline; text-decoration: inherit; hyphens: auto;">uniqueness/duplication,</span> reference integrity, and lifecycle status).</li><li><b>Triage, investigate, and resolve</b> basic data quality issues (missing/invalid attributes, duplicates, conflicting sources) and <b>route complex exceptions</b> to the appropriate Data Steward/Data Owner with clear evidence and recommendation.</li><li><b>Execute stewardship workflows</b> in the designated tools (intake queue, workflow/MDM platform, ticketing), ensuring each request is processed within agreed SLAs and status is kept current.</li><li><b>Document decisions and rationale</b> for <span style="overflow-wrap: break-word; display: inline; text-decoration: inherit; hyphens: auto;">approvals/rejections/holds</span> in alignment with Takeda governance practices, maintaining an audit trail for stewardship actions.</li><li><b>Apply data governance policies</b> (domain definitions, critical data elements, data quality rules, reference data usage, and change control) and ensure adherence to Takeda Quality Management System (QMS) and relevant procedures.</li><li><b>Monitor and report</b> on operational metrics (volume, turnaround time, defect themes, rework drivers), escalating emerging risks/trends and proposing practical remediation steps.</li><li><b>Support data cleansing and remediation</b> activities (duplicate resolution, standardization, backlog reduction) under the direction of the domain steward/governance lead.</li><li><b>Coordinate with cross-functional teams</b> (e.g., Trial Ops, Study Start-up, Vendor/Systems teams, Data Governance) to clarify requests, obtain missing information, and prevent recurring data issues.</li><li><b>Contribute to continuous improvement</b> by identifying opportunities to streamline manual review steps, update checklists/job aids, refine business rules, and improve upstream data capture.</li><li><b>Maintain required training and compliance</b> for systems access, data handling, and SOPs; handle sensitive information appropriately and consistently with Takeda policies.</li></ul><p></p><p>EDUCATION, BEHAVIOURAL COMPETENCIES AND SKILLS: </p><h3><b>Education</b></h3><ul><li>Bachelor’s degree (or international equivalent) preferred; equivalent experience considered.</li></ul><h3><b>Experience</b></h3><ul><li>2+ years in data stewardship/MDM/data quality or related data operations (life sciences/clinical trial ops preferred).</li><li>Experience working in <span style="overflow-wrap: break-word; display: inline; text-decoration: inherit; hyphens: auto;">SOP/quality-controlled</span> or regulated (GxP) environments preferred.</li></ul><h3><b>Behavioural Competencies</b></h3><ul><li>Detail-oriented; quality-first and accountable.</li><li>Sound judgment; escalates appropriately.</li><li>Clear communicator; collaborative in a matrixed environment.</li><li>Organized; able to meet SLAs in a high-volume workflow.</li><li>Continuous improvement mindset.</li></ul><h3><b>Skills</b></h3><ul><li>Working knowledge of data governance and data quality concepts.</li><li>Ability to apply standards/rules for manual review (completeness, validity, duplicate checks).</li><li>Proficient in Excel and collaboration tools; comfortable with ticketing/workflow and MDM systems.</li><li>Basic reporting/metrics and strong <span style="overflow-wrap: break-word; display: inline; text-decoration: inherit; hyphens: auto;">documentation/audit-trail</span> discipline.</li><li>Awareness of GxP and 21 CFR Part 11 expectations</li></ul><p style="text-align:inherit"></p><p style="text-align:left"><b>What ICON can offer you:</b></p><div><div><div><div><p style="text-align:inherit"></p><p style="text-align:left">Our success depends on the quality of our people. That’s why we’ve made it a priority to build a diverse culture that rewards high performance and nurtures talent.</p><p style="text-align:inherit"></p><p style="text-align:left">In addition to your competitive salary, ICON offers a range of additional benefits. Our benefits are designed to be competitive within each country and are focused on well-being and work life balance opportunities for you and your family.</p><p style="text-align:inherit"></p><p style="text-align:inherit"></p><p style="text-align:left">Our benefits examples include:</p><ul><li><p style="text-align:left">Various annual leave entitlements</p></li><li><p style="text-align:left">A range of health insurance offerings to suit you and your family’s needs.</p></li><li><p style="text-align:left">Competitive retirement planning offerings to maximize savings and plan with confidence for the years ahead.</p></li><li><p style="text-align:left">Global Employee Assistance Programme, TELUS Health, offering 24-hour access to a global network of over 80,000 independent specialised professionals who are there to support you and your family’s well-being.</p></li><li><p style="text-align:left">Life assurance</p></li><li><p style="text-align:left">Flexible country-specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidised travel passes, health assessments, among others.</p></li></ul></div></div></div></div><p style="text-align:inherit"></p><p style="text-align:left">Visit our <a href="https://careers.iconplc.com/benefits" target="_blank" rel="noopener noreferrer">careers site</a> to read more about the benefits ICON offers.</p><p></p><p><span>At ICON, inclusion & belonging are fundamental to our culture and values. We’re dedicated to providing an inclusive and accessible environment for all candidates. ICON is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.</span></p><div><div><div><div><p></p><p>If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know or submit a request<a href="https://careers.iconplc.com/reasonable-accommodations" target="_blank" rel="noopener noreferrer"> here</a>.</p><p></p><div><p>Interested in the role, but unsure if you meet all of the requirements? We would encourage you to apply regardless – there’s every chance you’re exactly what we’re looking for here at ICON whether it is for this or other roles.</p></div></div></div></div></div><p style="text-align:inherit"></p><p style="text-align:left"><span>Are you a current ICON Employee? Please click </span><a href="https://wd3.myworkday.com/icon/d/task/1422$1235.htmld" target="_blank" rel="noopener noreferrer">here</a><span> to apply</span></p>
